What does "Detected as spam" mean?

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  • Raymond Nyati

    Hi team, 

    I blocklisted a couple of emails on the Zendesk instance that were detected as spam to ensure that they do not appear in the suspended ticket view however the tickets are still trickling in. Are you possibly able to look into this for me. Thanks. 

  • Josh
    Zendesk Customer Care
    Hi Raymond!
    Thank you for messaging us. You can doing a "reject" command for this sos that specific emails will be blocked completely. Here's an example:

    reject:randomspammer@gmail.com reject:megaspam.com

    Here's a link on guide how to use blocklist feature to it's maximum potential: Using blocklist feature 

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