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Setting your allowlist and blocklist to control email support requests



Edited Mar 19, 2025


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84 comments

It appears that the blocklist (reject:qq.com) no longer blocks emails from qq.com. Several such emails have been received in the past few days, such as ken22@vip.qq.com.

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Can I confirm for the allowlist that the top level domain is sufficient or all subdomains must be specified also?

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How can we block characters (Asian)? We blocked the domain, but they are still getting through

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We’ve been getting a lot of spam tickets lately. Unfortunately, we can’t block them because they keep coming from new email addresses. How can we stop these spam tickets from reaching us?

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I'm wondering if it is a problem to allow a head domain and block a subdomain. This has to do with a certain subdomain that is being used for messages from users (hashed), We would like to block these messages (an integration is already in place for this). So for example:

Allowlist: main.com

Blocklist: reject:sub.main.com

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Hi Amos,
 
Could you please add the keyword "reject" followed by the domain name (e.g. reject:qq.com) to completely block support requests from the specified domain in the blocklist. If the issue still persist, please reach out to Zendesk Customer Support

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I'm trying to add an entire domain to my blocklist. the domain is @qq.com and we get maybe 300 spam emails from them daily. In the blocklist i added "qq.com" however the spam emails are continuing to come in. Am I missing something?

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Hi 1265030547930 and 1265012941430,

I'm afraid we can only whitelist a domain or email address and not the email subject. However, the most important thing is to address why emails are getting suspended. If email responses are being marked as spam, we need to dig deeper and determine what causes these emails to be considered spam. 

Sharing with you the ff. articles that you may find helpful: 

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Hi Jialun,
 
In Zendesk's restricted mode, managing user registration requirements involves adjusting settings within the admin panel. You can control whether user sign-ups are allowed and determine if specific features or content are accessible only to registered users.

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如果是受限模式,如何控制要求用户注册

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