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Spam and suspended tickets

Articles that help stop spam attacks towards Zendesk and that help understand why some tickets are suspended.

Why are most emails marked as spam?

Question What is causing most emails to appear in my Suspended tickets view? Answer If you notice a sudden increase i...

Edited Mar 20, 2025

0 votes  ·  0 comments

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I am receiving spam with Chinese characters from qq.com domain users

Issue symptoms I am being attacked by Chinese spam generated by qq.com users. What can I do? Resolution steps Prevent...

Edited Mar 20, 2025

5 votes  ·  12 comments

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What does the cause of suspension message “Received from support address” mean?

Question Why are my tickets being suspended with the Cause of suspension listed as Received from support address? An...

Edited Jul 11, 2024

0 votes  ·  3 comments

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Why did I receive spoofed emails in my account?

Question I am receiving tickets from a spoofed email address in my Zendesk account. Why don't these tickets end up in...

Edited Mar 20, 2025

0 votes  ·  0 comments

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How can I bulk delete spam tickets in Zendesk?

Question My account was spammed and I now have all these tickets which I need to get rid of. Is there a way that I ca...

Edited Dec 04, 2024

14 votes  ·  6 comments

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How can I combat spam submitted via web service?

Question How can I combat spam submitted via web service? Answer There are several ways to prevent spam: Require auth...

Edited May 02, 2024

16 votes  ·  5 comments

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Suspension of emails from system users (mail-daemon@, postmaster@)

Issue symptoms Emails from system users such as mail-daemon@ or postmaster@ are always suspended. My business rules c...

Edited Sep 24, 2024

10 votes  ·  3 comments

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Can I edit the suspended tickets view?

Question Is it possible to edit the Suspended tickets view and to create business rules that take action on tickets i...

Edited Oct 19, 2023

5 votes  ·  16 comments

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Tickets created from my custom ticket form are suspended

Issue symptoms Zendesk marks tickets created from a custom ticket form as suspended tickets. Conditions The custom t...

Edited Jan 22, 2024

4 votes  ·  0 comments

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Error: Suspended ticket could not be recovered

Issue symptoms When I try to automatically recover a suspended ticket, I receive the below error.Suspended ticket cou...

Edited Mar 17, 2025

10 votes  ·  1 comment

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My customer's messages from a noreply email keep getting suspended

Issue symptoms My customer is using a no-reply email to contact me but all their messages keep getting suspended. How...

Edited Dec 08, 2022

3 votes  ·  2 comments

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2

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How can I stop a spam attack coming from my contact form?

Question There were more than 1000 spam tickets submitted from different addresses through the web form. How do I mak...

Edited Oct 19, 2023

17 votes  ·  25 comments

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Where do spam tickets come from?

Question From which channels do spam tickets come from? Answer Once you have located one spam ticket that can serve a...

Edited Feb 07, 2024

0 votes  ·  1 comment

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Why aren't out-of-office replies appearing in the suspended ticket view?

Question Why aren't out-of-office replies appearing in the suspended ticket view? Answer Many email providers are mo...

Edited Mar 03, 2025

1 vote  ·  3 comments

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What does "Detected as spam" mean?

Question Some of my tickets are getting suspended. What causes the Detected as spam suspension reason? Answer There...

Edited Mar 20, 2025

21 votes  ·  24 comments

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