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Getting started with email


Email resources

What's my plan? You have a lot of flexibility in how you use email in Zendesk Support. The email channel works out ...

Edited Feb 10, 2025

15 votes  ·  4 comments

15

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4

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Understanding the default email setup in Zendesk

One of the first things you’ll need to decide before using Zendesk is how to set up your email. Becaus...

Edited Jun 21, 2024

8 votes  ·  7 comments

8

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A complete guide to understanding email in Zendesk - Introduction

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email Articles in the series Introd...

Edited Jun 21, 2024

1 vote  ·  0 comments

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A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Quick Look: Admin Center > Channels > Talk and email > Email Articles in the series Introduction: A comple...

Edited Jul 30, 2024

31 votes  ·  29 comments

31

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A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email Articles in the series Introdu...

Edited Oct 23, 2024

5 votes  ·  5 comments

5

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A complete guide to understanding email in Zendesk - Part 3: Outgoing email notifications

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email Articles in the series Introd...

Edited Jun 21, 2024

5 votes  ·  6 comments

5

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6

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A complete guide to understanding email in Zendesk - Part 4: Common email channel problems

What's my plan? Quick Look: Admin Center > Channels > Talk and email > Email Articles in the series Introd...

Edited Jun 21, 2024

2 votes  ·  6 comments

2

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6

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