Enabling formatting options for agents

Return to top

5 Comments

  • Riko

    Hey guys, I'm on Team plan but I don't see this:

    Click the Admin icon () in the sidebar, then select Settings >Tickets.

    What I see is only this - https://www.screencast.com/t/rebv275Py

    As per your initial post the Ticket setting should be available for me but it is not. What's up?

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Riko,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, looking at the screenshot you've provided I can see that you are currently on the Chat page/product. The following option can be located from the Support page, going into Admin > under Settings select Tickets.

    Kindly check the screenshot I provided through here: https://prnt.sc/1136mfi

    Please don't hesitate to reach back if you have any other questions or concerns. Thank you and have a wonderful day ahead!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist | Support@Zendesk.com

    0
  • Riko

    Thanks for the answer but I'm still getting trouble.

     

    Please see - https://www.screencast.com/t/sBc3vjWaX7Kv

    This is what I see when I go to the support page and as you see there isn't such option as you showed to me.

     

    Please, advise!

    R

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Riko,

    Thank you for the following screenshot, however looking at it, you're still on the wrong page or product. Kindly click on the Zendesk Products icon from the upper right and select Support.

    You can also access or login to your Support page through: https://yoursubdomain.zendesk.com/agent/dashboard. Replace the "yoursubdomain" with your account's subdomain. From there, you will be able to access it.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist | Support@Zendesk.com

    0
  • Hi. The ticket has this feature, but do you plan to add the ability to format text for the chat? Our clients are used to visually highlighting important points and hiding long links.
    It is very inconvenient after the last decision to work without the ability to format the text (bold, italic, subparagraphs, link insertion, etc.).

    0

Please sign in to leave a comment.

Powered by Zendesk