Migrating to the Zendesk Agent Workspace

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12 Comments

  • Duncan Hall

    "Learn about changes in Agent Workspace" link needs update: https://support.zendesk.com/hc/en-us/articles/360042187294

    0
  • Nicole Saunders
    Zendesk Community Manager

    Thanks for letting us know about this, Duncan! We've alerted the right folks internally and are getting this fixed. 

    0
  • Stephen Sanchez

    Hi Zendesk Team,

     

    This link remains broken.

    2
  • Joe Anderson-McAulay

    "Learn about changes in Agent Workspace" link needs update: https://support.zendesk.com/hc/en-us/articles/360042187294

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  • Brett Bowser
    Zendesk Community Manager
    Hey Joe,
     
    Thanks for bringing this to our attention. I will follow up internally and let the team know that this link needs updated.
     
    Cheers!
    0
  • Lila Kingsley

    Another broken link, y'all:   

    The "Switch Workspace" link in the last bullet of the Starting the migration section (linked here) is also not working.  Switch Workspace is trying to go to https://support.zendesk.com/hc/en-us/articles/4408834058010#topic_xjc_3d3_b3b, which is giving a page does not exist message.

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  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for letting us know, Lila Kingsley! We'd get that fixed.

     

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  • Aimee Spanier
    Zendesk Documentation Team

    Hi, Lila Kingsley! The link has been updated. Thanks for catching that!

    1
  • Timothy Bogart

    Is there any way to get the editor for comments to just treat everything as plain text?  Having to mark as a code block every time we cut and paste from a product log is a real pain.  Thanks

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  • Dane
    Zendesk Engineering
    Hi Timothy,
     
    If you're using Safari on Mac, you would need Option + Shift + Cmd + V to paste text without formatting. For Chrome and Firebox on Mac, Cmd + Shift + V should work.
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  • PAUL STRAUSS

    We're about to undertake the migration to Agent Workspace, but the following question came up: Will all of our existing internal notes transfer over automatically into the new conversational format? 

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Paul,

    Yes. You will still see both internal notes and public comments in your tickets. See example below. 

    0

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