Migrating social messaging channels to the Zendesk Agent Workspace

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2 Comments

  • Brian

    Does this mean there is no way we can create views for specific whatsapp numbers/channels?

    Given Channel Integration is not supported anymore, We cannot select conditions to customise views for agents of different  whatsapp numbers.

    Any workaround? We process up to a thousand messages daily and it's pretty messy now with no proper grouping or routing.

    1
  • Dane Adriano
    Zendesk Customer Care

    Brian,

    Due to the interaction of Whatsapp to Agent Workspace the only workaround is to reintegrate them and assign a different brand to each integration. The brand will then be used for the conditions in Views.

    0

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