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Setting up Agent Workspace


Documentation resources for the Zendesk Agent Workspace

What's my plan? Documentation resources for the basic features For agents About the Zendesk Agent Workspace Quick ...

Edited Jul 04, 2024

4 votes  ·  12 comments

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Resources for upgrading to the Zendesk Agent Workspace

Make your move to the Agent Workspace Join our customers who are seeing significantly faster resolutions to customer ...

Edited Dec 19, 2024

5 votes  ·  25 comments

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Migrating to the Zendesk Agent Workspace

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Agent Workspace This article describes ho...

Edited Dec 19, 2024

0 votes  ·  12 comments

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Activating and deactivating the Zendesk Agent Workspace

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Agent Workspace The Zendesk Agent Workspa...

Edited Jun 21, 2024

0 votes  ·  26 comments

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Evaluating your account for upgrading to the Zendesk Agent Workspace

What's my plan? To ensure a smooth transition to the Zendesk Agent Workspace, this article provides a checklist to...

Edited Dec 18, 2024

0 votes  ·  16 comments

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Optimizing the Zendesk Agent Workspace

What's my plan? Zendesk’s Agent Workspace is a powerful way to manage your customer requests, providin...

Edited Oct 30, 2024

5 votes  ·  2 comments

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Using the Chat dashboard with the Zendesk Agent Workspace

What's my plan? Because the Zendesk Agent Workspace provides unified conversations across Chat and Support,...

Edited Jun 21, 2024

3 votes  ·  10 comments

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Managing agent groups in the Zendesk Agent Workspace

What's my plan? This article contains the following sections: About groups in the agent workspace Adding a new gro...

Edited Jun 21, 2024

1 vote  ·  14 comments

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Limitations in the Zendesk Agent Workspace

What's my plan? This article describes some current limitations in the Zendesk Agent Workspace. As product develop...

Edited Jan 31, 2025

10 votes  ·  61 comments

10

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Configuring the context panel in the Zendesk Agent Workspace

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Context ...

Edited Jan 30, 2025

0 votes  ·  24 comments

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Configuring the knowledge section in the context panel

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Context ...

Edited Feb 10, 2025

0 votes  ·  2 comments

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Activating focus mode for voice and chat in the Zendesk Agent Workspace

What's my plan? This article describes how to activate and deactivate focus mode in the Zendesk Agent works...

Edited Jun 21, 2024

1 vote  ·  43 comments

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43

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About automatically upgrading

The automatic upgrade program for the Zendesk Agent workspace applies only to selected Zendesk accounts. Zendesk will...

Edited Dec 19, 2024

44 votes  ·  164 comments

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