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Setting up Agent Workspace

Documentation resources for the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Documentation resources for the basic feature...

Edited Mar 19, 2025

4 votes  ·  12 comments

4

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Resources for upgrading to the Zendesk Agent Workspace

Make your move to the Agent Workspace Join our customers who are seeing significantly faster resolutions to customer ...

Edited Dec 19, 2024

5 votes  ·  25 comments

5

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25

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Migrating to the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Workspaces > Ag...

Edited Mar 19, 2025

0 votes  ·  12 comments

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12

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Activating and deactivating the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Workspaces > Ag...

Edited Mar 19, 2025

0 votes  ·  26 comments

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26

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Evaluating your account for upgrading to the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan To ensure a smooth transition to the Zendesk...

Edited Mar 19, 2025

0 votes  ·  16 comments

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16

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Optimizing the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Zendesk’s Agent Workspace is a powerful...

Edited Mar 19, 2025

5 votes  ·  2 comments

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Using the Chat dashboard with the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Because the Zendesk Agent Workspace provide...

Edited Mar 19, 2025

3 votes  ·  10 comments

3

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10

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Managing agent groups in the Zendesk Agent Workspace

What's my plan? Suite Any plan This article contains the following sections: About groups in the agent...

Edited Mar 19, 2025

1 vote  ·  14 comments

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14

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Limitations in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan This article describes some current limitati...

Edited Mar 19, 2025

10 votes  ·  62 comments

10

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62

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Configuring the context panel in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Workspaces > A...

Edited Mar 19, 2025

0 votes  ·  24 comments

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24

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Configuring the knowledge section in the context panel

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Quick Look: Admin Center > Works...

Edited Mar 19, 2025

0 votes  ·  2 comments

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2

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Activating focus mode for voice and chat in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan This article describes how to activate and ...

Edited Mar 19, 2025

1 vote  ·  43 comments

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43

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About automatically upgrading

The automatic upgrade program for the Zendesk Agent workspace applies only to selected Zendesk accounts. Zendesk will...

Edited Dec 19, 2024

44 votes  ·  164 comments

44

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164

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