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Legacy custom objects guide for admins



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Charles Nadeau

Zendesk Documentation Team

Edited Nov 02, 2023


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WHere do i find the instructions to setup that Custom objects app ???
The link doesnt work for me: https://support.zendesk.com/hc/en-us/community/posts/4409216975130 . I get a "not authorized to view this page???"

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Brett Bowser

Zendesk Community Manager

Hey Fabien,

I chatted with our PM and it looks like they are no longer accepting EAP registrations at this time. They are currently working on revamping Custom Objects as a whole which would remove the need to have an app in place so stay tuned as more information becomes available.

I'd also recommend following our Announcements page to stay up to date on product releases.
 
Hope this helps!

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Hi,

Is it possible to use the API to POST records to many objects?

I can successfully use the API to create a record against a single object, but haven't yet been able to "bulk" load records.

Many thanks.

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Christopher Kennedy

Zendesk Developer Advocacy

Hi Roland,
 
It's possible to create a batch of object records by creating a Custom Objects Job.  The successful Jobs API request queues an asynchronous job that creates the object records supplied in the request.

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Thanks Christopher Kennedy - I must have overlooked that function. This will save me a lot of time. Appreciate the feedback.

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Christopher Kennedy

Zendesk Developer Advocacy

No problem :)

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Is it possible to delete a property from a custom object?  If you accidentally name one incorrectly, there is no way to get rid of it without re-creating the entire custom object?  I only see these options:

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Hi, is it possible to define an attribute that only allows unqiue values, like a primary key on a retional database table. 

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Dane

Zendesk Engineering

Hi Steven,

As it turns out, this feature is not yet supported. Please refer to Object type schema updating rules.

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Hi, we've just created a new sandbox of our production instance. The production instance has legacy objects and I wanted to duplicate the setup by creating legacy objects in the sandbox, but I'm unable to do so because of the Sept 23 restriction. Is there any way of creating legacy objects, maybe using the api? We will migrate to the new objects, but it's going to take a while to do that!

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Dane

Zendesk Engineering

Based on Creating a premium sandbox with data replication custom objects is not part of the sandbox creation. Hence, the only way is to create it manually.
 

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