Zendesk Launchpad provides you with step-by-step instructions to set up your Zendesk account. Use this page to set up Zendesk basics and to discover new features to try out. Use it as your one-stop location for getting the most out of your Zendesk account.

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Use Launchpad to set up your account with step-by-step wizards and explore new features and add-ons. It's a central hub for both beginners and advanced users to configure accounts, try new offerings, and plan upgrades. Launchpad organizes tasks by theme, tracks your progress, and offers 30-day trials, keeping your account up-to-date and maximizing its potential.

Location: Admin Center > Launchpad

Zendesk Launchpad provides you with step-by-step instructions to set up your Zendesk account. Use this page to set up Zendesk basics and to discover new features to try out. Use it as your one-stop location for getting the most out of your Zendesk account.

This article contains these sections:

  • About Zendesk Launchpad
  • Opening Launchpad
  • Using Launchpad in Support

About Zendesk Launchpad

For beginners, Launchpad is the perfect location to set up your account. Launchpad includes a series of setup wizards to quickly walk you through account configuration. Launchpad provides categories that organize setup tasks by theme or purpose, highlighting the essential steps you should complete after purchasing Zendesk. This organization helps you quickly find and finish the setup tasks.

For advanced users, Launchpad is your one-stop location to try out new product offerings and plan upgrades so you’re always up to date.

If you have a paid account, Launchpad shows you a list of add-ons available for your account that you can use to boost your service. You can try these features free for 30 days.

Note: Launchpad options for setup wizards and plan upgrades vary depending on which Suite plan you're using: Customer Service Suite or Employee Service Suite.

Opening Launchpad

Eligible Zendesk Suite and Support accounts include a launchpad. Launchpad is customized to match your plan type and available feature set. You must be an admin to open and use launchpad.

To open Launchpad

  1. In Admin Center, click Launchpad.

    The launchpad appears with the latest information about product setup and available features. You can also open Launchpad from Support. See Using Launchpad in Support.

    Note: If you don’t see a Launchpad icon () in the sidebar, your account isn’t eligible.

  2. To set up a feature, within the launchpad, find the feature you want to set up and click Start.

    Launchpad will guide you through each recommended setup task.

  3. Follow the onscreen instructions.

    Launchpad keeps track of your setup progress. To resume a setup that you haven’t completed, click Continue.

  4. To try out an add-on or plan upgrade, click See trial details, then follow the onscreen instructions. You’ll see details about the free 30-day trial period along with information on how to start the trial. For example:

Using Launchpad in Support

When you're working in Support, Launchpad breaks down your account setup into quickly-accessible setup tasks. This helps you to quickly discover your next setup steps and easily configure your account. Launchpad keeps your momentum going by surfacing uncompleted setup tasks without interrupting your work.

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