Zendesk takes security and the protection of our Subscribers’ Service Data very seriously. If a security incident impacts your Service Data, it's our top priority and legal obligation to notify our customers within the required time period.
By default, Zendesk sends security-related notifications to your designated account owner. However, most organizations have a person, group, or department dedicated to security. As a result, the account owner may not always be the correct person to notify when a security event impacting Service Data occurs.
Zendesk strongly recommends that you add your company’s security (or other relevant) contact email address to Zendesk so appropriate security personnel are alerted in a timely manner. The account owner will also continue to receive security-related notifications.
To add the email address of your company's security contact
- In Admin Center, click
Account in the sidebar, then select Security > More settings. - On the Zendesk Support tab, type the email address where to receive
security-related notifications in the Security contact email field.
This field allows one email address only. If multiple people need to be notified, consider creating a distribution list.
- Click Save.
To learn more about how Zendesk ensures your data is protected, see the Zendesk Trust Center.