How do I cancel my account?

Question

How do I cancel my Zendesk account? Can Zendesk cancel my account for me? 

Answer

Agents cannot cancel a Support account. Only the account owner can cancel the account.

Warning: Account cancellation takes effect at the end of your current billing cycle. This will give you time to migrate data or tie up any loose ends. When your account is canceled, you cannot use this Zendesk account or access account data. 

To cancel your account

1. Click the Zendesk Products icon () in the top bar, then click Admin Center.
2. Click Account icon in the sidebar, then select Billing > Subscription. 

For more information, see: Cancelling products from your subscription.

Note: If you have a Sales assisted account, contact your account representative to cancel your account. If you want to cancel your Zendesk Chat account, see the article: How do I cancel my Zendesk Chat subscription? If you want to cancel your Sell account only, see the article: Canceling your Sell account.