About the Zendesk User Groups program

What is a User Group?

User Groups are gatherings hosted for users, by users. They’re all about bringing great minds together to swap knowledge and make a few friends along the way.

People who use or are interested in learning about Zendesk can join user groups based on location, role, or subject area, and you can join more than one group. Groups are run by volunteers who regularly plan events and meetups for their chapter. Events may be in-person, virtual, or hybrid, depending on the preferences and needs of the individual group.

The goal is to help you meet and get to know other Zendesk users who have the same kinds of questions that you do, so that you can learn from one another. Learn how to use Zendesk better, learn how other people do the things you’re trying to do, and build your network. Win-win-win.

Who is a User Group Leader?

A Zendesk user who has volunteered to lead a User Group chapter. They host regular virtual or in-person events for their members.

What are group events like?

Most events will have a specific topic for discussion, and there may be a guest speaker. There will always be an opportunity at the event for you to ask questions and network with other attendees. Group events are focused on learning and connections, so sales pitches and marketing are strongly discouraged and will not be a primary part of the conversation.