Can Zendesk help me with my order?

Question

I'm having issues with a missing order, or received the wrong item. Can Zendesk help me with my order?

Answer

Sometimes people inadvertently contact Zendesk for support, when they are actually trying to contact a company that uses Zendesk to provide support. Zendesk is unable to forward your message on. Reach out to the company directly from their website.

Zendesk realizes this can be confusing. Zendesk makes the software that companies use for customer support and don't provide support for their product, just the channel for communication.

Most of the Zendesk customers' support pages have a "Submit a request”, help center, or chat area of their site that enables you to open a support ticket with them. Others might show an email address you can send requests to, or have a tab you can click on the side of the page that says "Support" or "Help".

It’s possible that you contacted Zendesk by mistake after seeing our name in the URL of a company’s help center or that you clicked a "Support Ticket System by Zendesk" link at the bottom of a company’s web page.