Requesting a technical support session
Technical support sessions, formerly known as Expert Help sessions, are short, on-demand, virtual working calls created to provide expert guidance and ongoing help to reach your goals faster. These sessions are available as part of the Premier Essentials plan of Zendesk.
Designated contacts can request a one-to-one troubleshooting call through the in-product messaging widget in the Zendesk instance. It's not possible to arrange a call from the widget on this page or on any page in the Zendesk Help Center.
To schedule a session
- Click your profile avatar in the upper right-hand corner of any product.
- Click Get help. If omnichannel routing is activated, click Help > Get help.
- If you are a designated contact, the widget shows you a button to request a session. Click the Request 1-1 Support session.
- Answer the Z Bot's questions with information that best describes what you are trying to achieve.
Technical support sessions are only available in English. If the language in your Zendesk profile is a different language, temporarily switch your profile's language to English. You won't receive a prompt to schedule a session if your profile language is in any other language than English.
Buying Premier Essentials
If your account doesn't yet have a Premier Essentials subscription, and you are interested in 1:1 troubleshooting and guidance sessions, contact your account representative to upgrade your customer support subscription to Premier Essentials.