Below are ways to navigate the help center site to find the information you need about Zendesk products.
This article includes the below sections:
- Searching for information
- Browsing for information
- Asking for help
- Interacting in the help center
- Additional resources for developers
Searching for information
- Use the search bar at the top of any page to search for information. Zendesk suggests articles based on keywords or phrases. Press Enter when you finish typing your search query. The results will appear on a list on the search results page.
- If you don't see what you're looking for on the search results page, filter your search results by content type, Articles, or Community Discussions, then by category. You can select multiple categories at the same time to show content from different locations.
- Use different operands to scope your search. For example, if you want to find content that contains multiple words, use double quotes (") around each word. For example,
"first" "reply" "time"
. You can omit keywords by adding a hyphen at the beginning of the word-sso
. For other operands, see the article: Searching for content.
Browsing for information
Select the type of content you're interested in from the home page under Resources
-
- Getting started articles help with setting up your Zendesk account for the first time
- Product guides provide in depth explanations of the various features and products that Zendesk offers
- Help and FAQs comprise troubleshooting documentation and answers to common questions
- Best practice and how-tos is full of recipes for common use cases and contains recommendations on how to use Zendesk
- Video will take you to our video library in YouTube
- Community is where you can connect with other Zendesk customers to crowd source ideas and give feedback
- Once you've selected the type of content you're interested in seeing, articles are further categorized into sections divided by product area.
- Clicking into a product area section will give you further options where content is categorized into subsections, most often grouped by use case case
- Use the Knowledge base drop down in the Header to quickly navigate between these categories from anywhere in the help center
There are 2 other ways to browse content from the home page:
-
News and updates is where Zendesk highlights product changes, announces new features, and posts release notes so you can stay up to date on everything happening at Zendesk.
-
Quick links is where you can find some of the most popular Zendesk articles.
- Use the navigation options on the left to quickly navigate between the three groups of content: Common topics, Role-based guides, and Additional resources.
Asking for help
If you need to contact Zendesk, your options are outlined in Contacting Zendesk Customer Support.
Interacting in the help center
Vote or comment on articles and community postings with your questions or insights. To do so, sign up or log in to the help center before posting your question or comment. For more information, see the articles:
Zendesk also welcomes you to join the discussions in the Community.
Additional resources for developers
If you're looking for content for a developer audience or our developer Community conversations, visit any of the below topics:
20 comments
尺ᗫx廾ᖇÏĐỞᎽ GaMiNg
Question In Insights, there was a central location where I could view and manage metrics and attributes. Where are metrics and attributes managed in Explore? Answer In Explore, there is no central ...
2
Madison Hoffman
Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain the difference!
Insights to Explore terminology reference
Working with datasets
2
9307-8509 Quebec Inc
Since your new chat bot system, no agents have been reaching out to me when I create a ticket.
My last ones were a few minutes ago 9794255 and 9794249. Someone seems to have opened it but im not getting any responses to my question
This is VERY IMPORTANT has my online store has launched a new sale at 8pm est.
I need immediate assistant for the OFFLINE WIDGET that is not working well as we speak.
This is extremely frustrating as I am not being served by anyone for the past week.
Thank you for helping me maneuver through this
1
Brett Bowser
It looks like one of our agents responded to you in your Chat session but they never heard back from you. Can you share what sort of issues you're experiencing on your account so we can help point you in the right direction?
Any additional information you can share is greatly appreciated :)
Thanks!
4
Jarryd-Lee Kock
Hi!
I am trying to edit the Zendesk Chat Widget header. In the header there is a hyphen indicating the back button. Is there a way to change this hyphen to "Back" or an "x"?
My client is requesting this hyphen be changed.
Thank you!
1
Dane
There's no native way to modify the minimize icon in the classic widget. However, if you have access to Messaging, you can use its widget to have the similar "x" you are looking for.
3
Sarah Berthiaume
Hi I am a customer of yours with carbidesecure.com as our domain. I work on the helpdesk and Zendesk is logging me out from time to time. I just noticed this for the first time in the last two weeks.This has not ever been an issue in the past. I have attempted to use your own help feature to address the issue.
The help request number is #11323981. You have sent two links to me including the In-product widget and the request number link which both send me to a login screen that do not let me login to see the updated issue. I need to be guided to where the issue or in-product widget is in order to see how to handle it.
1
Kacey Zeccola
Hi Sarah Berthiaume I found your ticket internally, a customer care agent is investigating and will be following up with you.
3
Abubakar Abdulganiyu
How do I verify my Zendesk account
1
Noly Maron Unson
Hi Abubakar,
When a user is created, a verification email is sent from the default support address of your default brand. After the primary email address is verified, additional email addresses added by an agent or administrator are automatically verified.
Hope this helps.
1
Devan La Spisa
Hey Rich K. Pedersen,
I checked with our accounts and billing team and confirmed they have responded to the ticket you created with the next steps for resolving this payment issue. Once they've gotten your reply, they can resolve this issue for you.
1
Brett Bowser
It looks like our Finance team replied back again today and were able to get you all taken care of. If there's anything else we can help with in the meantime let us know.
Cheers!
1
Egi Nuradi Wiansyah
how can i use zendesk, verifying zendesk account is very difficult?
1
Egi Nuradi Wiansyah
Help Me![](/hc/user_images/01HD1G2KCN1ZQJG4QHXYMHNSQ2.png)
0
Kacey Zeccola
Hi Egi,
Apologies for the inconvenience here - I have submitted a ticket to our support team and a member of our team should be in touch shortly.
1
Conny van der Hijden
n the beginning of last year we got a message from Zendesk that there had been an update and we had to log in again and changed our password,
Normally the log in page was orange like with a picture of a cup of coffie but now the inlog has a different look . When I log in on my laptop it works perfect. But when I log in on the APP Zendesk chat on my phone it says wrong password and if I say forgot password it says: we have sent a password to your email adress, but nothing happens. When I remove the app and download again via Playstore the same happens.
I use the same password as I use on my laptop
thanks for helping
So please can you tell me how I can get Zendesk working on my phone again? thank you and kind regards!
1
Destiny
I'll reach out to you via Support email so we can troubleshoot your issue with the Zendesk Chat app access. Thanks~!
1
Harish Kulkarni
Hello,
I am unable to log in to the Zendesk app. The home page is not opening.
Thanks
1
Ivan Miquiabas
Thanks for reaching out!
If you have a Chat Phase 3 or 4 account, then you will need to sign in by clicking Sign in with Zendesk.
To sign in to the chat mobile app
For more information on determining your chat account version, see the article: Determining your Zendesk Chat account version. To sign in to the mobile Chat app in any other version, see the article: How do agents sign in to the mobile Chat app?
Hope that helps!
1
Tyndale House Publisher
This is the error I have recevied after signing Up
0