Question
How do agents sign in to the mobile Chat app?
Answer
This depends on how your Chat account was created and how it is integrated with Support. There are four versions of Chat accounts:
- Legacy Zendesk Chat, a chat-only version, created on zopim.com.
- Legacy Zendesk Chat + Support, an integrated Chat-Support account, created on zopim.com.
- Zendesk Chat Phase 3, an integrated account, for Zendesk Support customers who created chat from within Support.
- Zendesk Chat Phase 4, Chat-only or Chat + Support.
If you have issues determining your Zendesk Chat account version, see the article: About Zendesk Chat account types.
If you have a Phase 1 standalone account, even if it is integrated with Support, you can log into the app using your Chat credentials.
For Integrated accounts and Phase 4 accounts, tap the green button to Sign in with Zendesk Support. This will prompt action from the Support mobile app, allowing you to access Chat from your mobile device.
If you have a Zendesk Chat Phase 4 account you can also check out the article: I can't sign into the Chat mobile app.
Note: For more information about the Chat mobile app, see the article: How does the Chat mobile app work? If you are trying to embed Chat into your own custom mobile app instead, see the article: How do I add live chat or messaging into my custom mobile app?
2 Comments
Neither of these work for me on my iPhone. How do I submit a ticket?
Are you trying to contact Zendesk Support? You should be able to do that using the chat bubble in our Help Center: Contacting Zendesk Customer Support
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