How do I add live chat or messaging into my custom mobile app?

Question

I have a custom mobile app that I want to connect to Zendesk Chat. How do I integrate the live chat or messaging function into the mobile app?

Answer

To integrate live chat or messaging into a custom mobile app, you'll need to use the Chat SDK for live chat or the Messaging SDK for messaging. To determine which product feature you're using, see the article: Am I using live chat or messaging?

When building a custom app and integrating live chat or messaging, you may need to enlist a developer for assistance. This type of integration involves custom code and is not directly supported by Zendesk.

Resources to get started with the live chat channel using the Chat SDK

• Building your first Chat app 
• Chat developer resources
• Chat SDK for mobile
  • Chat SDK v2 for Android
  • Chat SDK v2 for iOS
• Enabling push notifications in the Chat SDK for mobile apps
• Enabling authenticated users with the Chat SDK

Resources to get started with the messaging channel using the Messaging SDK

• Getting started with messaging for web and mobile
• Zendesk Web Widget and SDKs
  • Messaging SDK for Android
  • Messaging SDK for iOS
• Working with messaging in your Android and iOS SDKs
• Authenticating end users in messaging for the Web Widget and mobile SDK

Note: When building custom code for your mobile app, ensure that the number of API calls in your script does not exceed the API rate limits.