Question
How does the mobile Chat app work? Which features from the desktop web application are available on it?
Answer
Zendesk developers have worked hard to ensure consistent functionality across both Android and iOS platforms in the latest mobile Chat app. This means agents can enjoy a nearly identical experience regardless of the mobile device they use. Below is a list of features available on both apps:
- Increase productivity with the shortcuts feature
- Stay informed with unique in-app notifications that prevent you from missing messages
- Multi-tasking support: receive alerts of new messages even when the app is backgrounded
- Get alerted using the same familiar notification sounds from the online dashboard
- Chats stay updated seamlessly when switching between the online dashboard and the app
- Provide live customer support to answer queries and retain customers from competitors
- Initiate agent-to-agent chats directly from the app to ask questions or transfer chats
- Receive push notifications that keep you online and able to receive chats even if the app is terminated
- See who is online on your website in real time, and start engaging leads proactively
- Email chat transcripts and review them directly in your inbox
- View past chats with returning visitors
- Track your visitors’ URL paths to understand what they are viewing and how they arrived there
To download the app on your mobile device, click one of the links below.
Note: For issues signing into the mobile app, see the article: How do agents sign in to the mobile Chat app? If you want to add live chat to your own custom mobile app, see: How do I add live chat or messaging into my custom mobile app?