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Why do users need to View original email for messages from external senders?



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Francis Casino

Zendesk Customer Care

Edited Oct 03, 2024


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2 comments

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Thomas D'Hoe

Community Moderator

Do you mean end users or agents? 

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Ricardo Pinto

Zendesk Digital Resources Team

Hello Thomas D'Hoe . It was indeed agents…or users of the ticketing system more broadly.  Thanks for the flag.

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