Can federated search results appear in the Zendesk Guide dashboard?

Question

In my tickets, I added federated search results with the Knowledge side panel.

Can those results appear in Explore and the Zendesk Guide dashboard? I noticed the Knowledge Capture Activity by agent tab appears empty.

Answer

No, federated search results are not supported by the Zendesk Guide dashboard in Explore. You can only find federated search results in your help center.