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Recipe: Scheduling a ticket to reopen at a specific time



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Stephen Fusco

Zendesk Digital Resources Team

Edited Feb 19, 2025


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2 comments

We don't have Due Dates on any of our tickets.  Is this something you've created with a custom field? 

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Due date field is shown only if Type is set to Task. If you change between different Types, you´ll notice the Due date field being added (if Task is selected) and removed (if others are selected) from the form. 

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