Question
I created a deletion schedule for my tickets and I know up to 200,000 tickets could be deleted per day on my account.
However, I noticed that the number of deleted tickets is less than the limit, despite the initial preview showing more tickets than 200,000. Why?
Answer
The system might not reach the maximum daily deletion limit of 200,000 tickets because it skips tickets that are not archived during the deletion process. While the deletion schedule preview includes closed tickets that are not yet archived, these tickets will be excluded from deletion if they remain unarchived by the time the schedule runs.