Issue symptoms

My agents sometimes receive the error Audits is invalid when they create a ticket.

Audits is invalid1.png

audits is invalid.png

Resolution steps

This can happen when a trigger fires with the action Notify by > Zendesk integration | Slack integration, but the action isn't fully configured. In this scenario, the related fields may be Slack workspace, Slack channel, Notification header, and notification body.

Audits is invalid_resulution.png

To resolve this, review your triggers and ensure that their actions are fully configured and valid. If you no longer need a trigger, deactivate it.

For more information, see these articles:

  • Managing triggers
  • Creating and managing triggers for Slack
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