Disabling comments for an article

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  • Jay Dubinsky

    @... - Just curious, is there a realistic way to disable ALL comments via a simple setting for HIPAA conscious customers? It seems silly that your reply was from 3 years ago and this still hasn't been baked into the interface by your product team. 

  • Christine Diego

    Hi Jay- 

    There’s no setting to disable all comments, but you can bulk update your articles or remove the code of the article comments on your theme. 

  • Trevon Gripper

    We have articles that are in multiple languages. Is there a way to open an article up for comments but ONLY the english article? 

  • Blanca
    Zendesk Customer Care

    Hi there Trevon,

    You can disable comments for articles in different languages. You can first filter the language you wish to disable comments for. For more information on the single or bulk updates, please see Disable Comments for Articles.

    I hope this answers your query. Please let me know if you have further clarification, and I'll be happy to check it for you.


  • Josh

    One click would be great. 

  • Emily Yeomans

    Can you disable public comments while retaining internal comments that are customer-facing? Basically, can I post comments that customers see while blocking them to leave comments?

  • Beto
    Zendesk Customer Care

    Hello Emily, thank you for your question!

    Unfortunately, I'm afraid that what you are asking is not currently possible. There is no way (as of now) to disable the ability of adding comments for end-users, but keep this enabled for Agents or Admins at the same time. 

    Although, depending on the types of comments that you wish to add, you could consider disabling comments and making updates to the article, and present it as a visible "update" by adding a new heading and maybe even adding the date of the update itself. For more information on this you can consult this article: Creating and editing articles in the knowledge base.

    I hope this was helpful!


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