Article lists enable you to get an overview of all your knowledge base content, and then refine that view by using search and applying filters to build article lists. For example, you can find all the articles that were created this week and review them. Or you can find articles that have a specific article label, such as out-of-date. You can also add multiple columns to each article list.
You must be a Guide admin or an agent with edit permissions to use article lists. Agents can access only the articles where they have edit or publish permissions in article lists. You can save any custom article list you create (not available on Suite Team).
This article contains the following sections:
Accessing article lists
-
All articles gives you an overview of all the
articles in your knowledge base.
The number of articles and the list includes all articles in your source language, in all states, except archived. If you support multiple languages, you might notice that your number of published articles is greater than the number of all articles because it includes all translations.
-
Drafts shows only the unpublished, draft articles
in your knowledge base. Note: On Enterprise plans, instead of a Drafts list there are several Team Publishing lists, each corresponding to a different article state.
- Archived articles shows articles that have been removed from your knowledge base.
You might see other lists, depending on the Guide features you are using. You might also see personal saved lists and shared lists.
You must be a Guide admin or an agent with edit permissions to use article lists. Agents can access only the articles where they have edit or publish permissions in article lists.
To access article lists
- In Guide, click the Manage articles (
) icon in the sidebar.
Your All articles list opens by default. Published articles are indicated with a green dot (
), draft articles with a clear dot (
), and archived articles with a gray dot (
).
- Click an article list to open it. Note: Each list uses the default language.
- In Guide, click the Manage articles (
) icon in the sidebar.
- Click the name of your brand in the upper-left corner, then select the name of the brand you want to switch to.
Adding and removing columns in your list view
The default view in All articles shows the article title, language, and date that the article was last edited.
You can add up to six additional columns to this view (nine columns in total), apply search and filter to the view, and save the view as a list. You can add different columns to each view that you save.
If you want to simplify your view, you can remove all columns, except the article title column.
You must be a Guide admin or an agent with edit permissions to use article lists. Agents can access only the articles where they have edit or publish permissions in article lists.
To add columns to an article list
- In Guide, click the Manage articles (
) icon in the sidebar.
Your All articles list opens by default.
- Click the More (
) icon to view the list of columns you can add to your list view.
Note: The columns available depend on your plan type. - Click the column name to add it to the view.
A tick mark is shown by the side of the selected column. Click the column name again to remove it from the view.
- Click Save search as list to save the list view, or see Creating an article list for a different view of content to apply search and filters to the list before you save the list.
Creating an article list for a different view of content
You can use search and filters to create an article list for a different view of your knowledge base content. For example, you might add a filter to your list of all articles to view only articles created this week.
You must be a Guide admin or an agent with edit permissions to access create article lists. Agents can create article lists for articles where they have edit or publish permissions.
You can save your custom article list for yourself or you can save and share the list with all agents (not available on Suite Team).
To create an article list to create a different view of your content
- In Guide, click the Manage articles (
) icon in the sidebar.
Your All articles list opens by default.
- Enter a search query in the search box, then click Enter, to search across all articles or select any saved list instead of searching first.
- Click Filters, then select a filter and a value
to define this list of articles.
You can apply filters to search results or to any saved list, including your list of all articles. The available filters depend on your features and plan type.
Articles that match your search or applied filter appear.
- Each list has a default set of columns, to view content
in a way that makes sense to you. Click the more
icon (
) to sort the articles in the Columns menu.
- If you want to save your list, click Save search as
list, name your list, then click Save
list (not available on Suite Team).
You can share any saved article list so that all Guide admins have access to it (see Sharing a saved article list).
Viewing all knowledge base articles for a specific language
If multiple languages are supported in your account, you can view all articles for a specific language.
To view all articles for a specific language
- In Guide, click the Manage articles (
) icon in the sidebar.
Your All articles saved list opens by default.
- Click Filters, then select Language.
- Select a language from the list.
Only languages that are enabled in your help center are available (see Localizing your help center).
Articles that match your applied filter appear.
11 comments
Patrick Morgan
I'm wondering why I would show different totals for articles for the "All Articles" list filtered for Published articles (419) and using the "Published" list (440). I shouldn't have any published content in other languages, so I'm trying to understand the difference.
(If it helps troubleshoot, it appears as if the published articles pulled through the API reflects the same count as the All Articles list (419)
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0
Christine
I see that you already raised a ticket with us related to this matter. Kindly check your email for updates. Thank you!
0
Elizabeth Brown
Hi Zendesk,
I've noticed today (1st of the month) that Zendesk lists my articles shows precise Last Edited times and dates...except when the month changes.
So today's work (1 Sept) is logged down to minutes and hours.
Yesterday's work (31 August, 1 day ago) is shown as "1 month ago" rather than "1 day ago".
I think this display is a bug, because the work I did yesterday wasn't done a month ago.
The correct editing date is available from the article versions.
Can you advise on how to address this? I can't find any article other than this one about formatting the internal lists of articles.
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2
Christine
I created a ticket on your behalf, and I'll continue to assist you from there. Kindly check your email for updates. Thank you!
1
Casey Birkholz
Can someone confirm if it is a bug or intended that the Edited column reflects 1 month ago, 2 month ago, etc. (Elizabeth's comment above). This is how ours works too - I would really love to see the exact date rather than rounding and just displaying how many months ago each article was edited.
1
Christine
Yes, the Edited column in the articles will show days ago, weeks ago, or months ago instead of a specific date. What you are seeing is the current expected behavior.
Although we appreciate your input! You may share feedback with our Product team to let them know that you would prefer to show the exact date in that column. If you have some time, you can start a post about this on our Feedback - Help Center (Guide). Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. You may also use our Product Feedback Post Template. Thank you!
1
Josh
Is there a way for customers to view a collection of articles? For example, viewing by the ZD Guide categories/sections and then another way to view it by a custom curated list we make? Think "browse by topic" or "browse by job title" so end users can view things in different ways?
0
Dane
This is not natively available in the Copenhagen Theme. You can browse through our Marketplace for Themes that has the feature or you can also customize your current Help Center. Please take note that Help Center customization is outside Zendesk's scope.
0
Milan Wack
Hi! I am searching for an option to create different filters. I really miss an option like „last edit > 6 month“ as well as „and/or“ criteria like „most recently viewed / top 10%“ etc.
that would allow much more and better KB workflows for maintaining the quality and content without any kind of additional task assignments. Is there any way to create such filters?
BR
0
Siobhan Hunter
Is there a way you can export the article list as an excel or Google sheet?
3
Andrew Chu
I second the question from Siobhan Hunter! One additional question from me - is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?
In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)
0