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Displaying subsections in your help center



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Elizabeth Williams

Zendesk Documentation Team

Edited Jun 21, 2024


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11 comments

Hi, where do I add a code for the category in category_page.hbs? Do I delete a part of the old code or do I just need to add the code somewhere in the original code?

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Rick N.

Zendesk Customer Care

Hi Peter,
 
Thank you for reaching out to Zendesk Support Advocacy team. My name is Rick​ and I'll be assisting you today.
If I understand this correctly, then this is the best guide to follow on adding Category : Adding Multiple Category, Section, Article
 
On the other hand, if you wish to do it via source code it would be best to coordinate it with your devs team as we provide limited support to customization specially via source code.
 
Hope this helps. Should you have further concern, feel free to respond on this thread.
 
Cheers

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Most articles specify the location to copy the code. It's simply copy/paste, no dev needed if you specify where to copy the code. Rick N. - The link you posted is not helpful.

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James Rodewig

Zendesk Documentation Team

Thanks for the feedback William Villegas. I've updated the article to provide better guidance on where to include the code. If you notice anything else that needs improvement, please let us know!

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What part of that HTML is for the section font size? I'd like it a bit smaller.

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Madison Hoffman

Zendesk Digital Resources Team

Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here): 

<h4 class="blocks-item-title">{{name}}</h4>

If you're looking to alter the description font size, note that this is just using whatever paragraph font size is specified in your site's CSS file: 

<p class="blocks-item-description">{{excerpt description}}</p>

 

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How do we open a ticket when our subdomain has been deleted? 

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Dane

Zendesk Engineering

Hi Brad,

You can follow the steps in Contacting Zendesk Customer Support.

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Madison Hoffman

Zendesk Digital Resources Team

Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make an exception (or provide alternate instructions if you need to reach a different team).

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I have a Category with 10 sections with articles in each section.  However I have one section that has only 2 additional sections with articles in those subsections but the two sub section aren't displaying on the category page.  I have to click into the section to see the sub sections.  Is there a way to update the HTML to display the down to the 3 level of sub sections?  

 

Specifically the 3rd level sub section isn't displaying on the Category or Section pages.  I have to click into the 2nd level section to see the 3rd level sections and the underlying articles in those sections.

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Can I show subsections on a section template? See the screenshot below. I've got a section page here, and some of the sections within it have articles. Those are displayed on the section template. Some of the sections have subsections. How can I have those appear on the section template?

 

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