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As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another.
This article contains the following topics:
Related article:
Moving a section to a different category
You can to move an existing section from one category to another.
There are two ways to do this. You can either navigate to the section in Help Center and edit it or you can navigate to the section in Guide Admin and move it.
To move a section to a different category in Help Center
-
In Help Center, navigate to the section you want to move, then click Edit
section in the top menu bar.
- Under Hierarchy in the sidebar, click the name of the current category.
- Select a new category for the section, then click Select.
You can search for or navigate to the category. All of your categories might not appear in the window.
- In Edit section, click Update.
To move a section to a different category in Guide Admin
-
In Guide Admin, click the Arrange content (
) icon in the sidebar.
- In Arrange articles, drill down to the section you want to move.
- Click the options menu at the end of the section title, then select Move
to.
- Select a new category for the section.
You can search for or navigate to the category. All of your categories might not appear in the window.
- Click Move.
Moving an article to a different section
You can move an existing article from one section to another.
There are two ways to do this. You can either navigate to the article in Help Center and edit it or you can navigate to the article in Guide Admin and move it.
To move an article to a different section in Help Center
-
In Help Center, navigate to the articles you want to move, then click Edit
article in the top menu bar.
- (Enterprise plans only) Click Article settings.
- Under Publish in section, click the name of the current section.
- Select a new section for the article, then click Ok.
You can search for or navigate to the section. All of your categories might not appear in the window.
- In Edit article, click Update.
To move an article to a different section in Guide Admin
-
In Guide Admin, click the Arrange content (
) icon in the sidebar.
- In Arrange articles, drill down to the article you want to move.
- Click the options menu at the end of the article title, then select Move
to.
- Select a new section for the article.
You can search for or navigate to the section. All of your categories might not appear in the window.
- Click Move
The article is moved to the new section.
18 comments
Kim Nylander
If you move an article that has multiple translations to a new section. are all of the associated translations also moved?
0
Dave Dyson
Hi Kim,
Yes, your translations will be moved along with the article. Hope that helps!
0
Christopher Boerger
Hi
How to move many articles into a new section at once?
I see it was not possible to do this 2 years ago, I guess that you have changed this since.
5
Cheeny Aban
Hi Chris,
As of the moment, there is no option to bulk move articles to a specific section in Guide. I've taken a look and found that other users are discussing similar needs here: Additional Bulk Article - "Publish in section"
You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
-3
Ramadan Elsayed
Have a Question
we have two Zendesk accounts for two different countries, one of them has a stack of articles.
want to copy them to the other account, is that possible?
0
Sabra
Hey @...! I would recommend checking out this article for a list of options: How can I copy my content from one help center to another?
0
Haannie Kazmi
Hey Zendesk Team,
I have a question. I wanted to add sub-sections in a section but I could not see if there as an option to do so. Also, if there isn't any option then why do I see 0 sections and 5 articles in a section?
0
Dane
Hi Haanie,
You can refer to Adding subsections to create more levels in your help center.
Hope this helps!
0
Micah Citti
How do I adjust the columns in which my Sections are displayed in the Category?
For some reason, my public FAQs aren't displaying consistently. THey show in two columns, but "skip" one section randomly making my page look silly:
Illustration:
Topic Topic
Topic Topic
Topic
Topic Topic
Topic
0
Erica Girges
Are you using a customized theme or have edits been made to the css file?
Best,
Erica
0
Mark Szczepanski
The fact that articles cannot be bulk-moved is terrible. The more I see with Zendesk, the less compelled I am to continue using the platform.
2
Hilary Bialek
If I have something linking to my article and I move the article to a new section, will the link stay the same or become broken? The same goes for when moving an entire section within which the articles have multiple links to one another. Will the url stay the same?
0
Brett Bowser
The links should remain the same since both the article and section ID assigned will not be changing when you move them around.
Hope this clears up any confusion!
1
Brad Marshall
If I move articles from one section to another, will it notify subscribers of the section that I am moving them to that the new articles are available? If it does, is there a way to prevent this?
We are looking to merge all of our release notes article for various products into one section. However, as we move the hundreds of articles, we do not want to notify everyone about each article individually getting moved.
0
Mike DR
They won't be updated about the merge
0
Paul Jameson
We finally moved all of our articles from one KB system to Zendesk Help Center. I'm able to now bulk edit many of the properties. However the bulk edit of section placement for hierarchy is not available. We have hundreds of articles to bulk edit. Need to let our bleeding fingers heal after manually rebuilding all of the articles as there was no import feature (as to be expected), but we did expect some bulk editing post creation. Now we have to open each one and edit. We are learning the hard way that Labels are not editable or delete-able if made in error. Learning the hard way to not think Labels should hold tags as the field below is called Related and not Tags which does indeed holds tags and thankfully editable or delete-able if made in error.
0
Tiina A
I have a lot of customers following different sections in our Guide. If I change the placement of the section, and users are following it, will the following subscription remain even the placement is changed, or do they need to go in and follow the section again?
0
James Fennell
Are there any plans to add functionality that enables admins to add a new section, without navigating away from the article they are editing/ creating?
0