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Moving sections and articles in the Help Center



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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18 comments

If you move an article that has multiple translations to a new section. are all of the associated translations also moved? 

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Hi Kim,

Yes, your translations will be moved along with the article. Hope that helps!

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Hi

How to move many articles into a new section at once?

I see it was not possible to do this  2 years ago, I guess that you have changed this since. 

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Cheeny Aban

Zendesk Customer Care

Hi Chris,

As of the moment, there is no option to bulk move articles to a specific section in Guide. I've taken a look and found that other users are discussing similar needs here: Additional Bulk Article - "Publish in section"

You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

 

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Have a Question

 

we have two Zendesk accounts for two different countries, one of them has a stack of articles.

 

want to copy them to the other account, is that possible?

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Sabra

Zendesk Customer Care

Hey @...! I would recommend checking out this article for a list of options: How can I copy my content from one help center to another?

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Hey Zendesk Team,
I have a question. I wanted to add sub-sections in a section but I could not see if there as an option to do so. Also, if there isn't any option then why do I see 0 sections and 5 articles in a section?

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Dane

Zendesk Engineering

Hi Haanie,

You can refer to Adding subsections to create more levels in your help center.

Hope this helps!

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How do I adjust the columns in which my Sections are displayed in the Category?

For some reason, my public FAQs aren't displaying consistently.  THey show in two columns, but "skip" one section randomly making my page look silly:

Illustration:

Topic   Topic

Topic   Topic

           Topic

Topic   Topic

Topic

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Erica Girges

Zendesk Developer Advocacy

Hi Micah, 
 
Are you using a customized theme or have edits been made to the css file?
 
Best,
 
Erica

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The fact that articles cannot be bulk-moved is terrible. The more I see with Zendesk, the less compelled I am to continue using the platform.

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If I have something linking to my article and I move the article to a new section, will the link stay the same or become broken? The same goes for when moving an entire section within which the articles have multiple links to one another. Will the url stay the same?

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Brett Bowser

Zendesk Community Manager

Hey Hilary,
 
The links should remain the same since both the article and section ID assigned will not be changing when you move them around.
 
Hope this clears up any confusion!

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If I move articles from one section to another, will it notify subscribers of the section that I am moving them to that the new articles are available? If it does, is there a way to prevent this? 

We are looking to merge all of our release notes article for various products into one section. However, as we move the hundreds of articles, we do not want to notify everyone about each article individually getting moved.

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Mike DR

Zendesk Customer Care

Hi Brad! Base on this article: What does Follow mean in Guide or Gather?

They won't be updated about the merge

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We finally moved all of our articles from one KB system to Zendesk Help Center. I'm able to now bulk edit many of the properties. However the bulk edit of section placement for hierarchy is not available. We have hundreds of articles to bulk edit. Need to let our bleeding fingers heal after manually rebuilding all of the articles as there was no import feature (as to be expected), but we did expect some bulk editing post creation. Now we have to open each one and edit. We are learning the hard way that Labels are not editable or delete-able if made in error. Learning the hard way to not think Labels should hold tags as the field below is called Related and not Tags which does indeed holds tags and thankfully editable or delete-able if made in error.

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I have a lot of customers following different sections in our Guide. If I change the placement of the section, and users are following it, will the following subscription remain even the placement is changed, or do they need to go in and follow the section again?

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Are there any plans to add functionality that enables admins to add a new section, without navigating away from the article they are editing/ creating?  

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