How can I export my help center content?

Question

How do I download the articles in my help center? How do I save my help center theme code?

Answer

Zendesk doesn't have a prebuilt tool to export articles. Use these options to export data from your help center:

• Use the Help Center API to export the data. Use the REST API to back up your knowledge base content with Python
• Use kBackup. This is a third-party app to back up help center content at the click of a button

To save your help center code:

• To download your HTML, CSS, and JavaScript code, import and download your theme and manifest file if you're on a Guide Professional or Enterprise plan
• For all other plans, copy and paste the code into a third-party text editor and save it externally. You can't access the code using the Help Center API.