Adding multiple article, section, and category templates to your theme

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14 Comments

  • Sarah Sabater

    Is there is there a way to modify the template so that agents can view the labels?

    0
  • Annamarie Jackson

    How many sections can I add to a category? I notice that when I add a section within a section, Zendesk does not display the section titles within the sections, which is, to be frank, not useful. How can I show a list of sections within a section so that users know they're there?

    2
  • Augusto Silva
    Zendesk Engineering

    Hey @...,

    If your theme has been customized before the release of sub-sections, you might need to edit it to show sub-sections or switch to the latest version of the Copenhagen Theme. You can find more information here: https://support.zendesk.com/hc/en-us/articles/360021269734-Displaying-subsections-in-your-help-center

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  • Annamarie Jackson

    Thanks, Augusto, I will look into this. This sounds like just what we need!

    0
  • Jeongah Seo

    Dear Zendesk team,

    I need a confirmation from your side regarding multi template.

    Currently, I am using 'Professional' package for help center.

    If I upgrade to enterprise, then is it possible to create a template with a check box and a combo box?

    I want to insert a widget that can be selected by the user into the body of the article.

    If possible, could you share the sample code?

     

     

     

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  • Bri Fitzgerald
    Zendesk Customer Care
    Hey Jeongah! There is no supported method to embed a third-party widget into an article. You might consider Allowing unsafe HTML in help center articles and customizing the source code to embed the widget within an iframe. We do not support the use of iframes within our product, so if you have further questions related to this, you'll need to rely upon our Help Center documentation and our Community.
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  • Jeongah Seo

    Dear Zendesk team,

    Thank you for the answer first.

    I thought I could add check boxes and combo boxes as customized templates, when I upgraded the package to the enterprise. Can I understand that HTML can do this, but it's not guaranteed?

    I have one additional question. If I upgrade to the enterprise, I understand that customized template is available, but what kind of customization is available?

    0
  • Dane
    Zendesk Engineering
    Hi Jeongah Seo,
     
    Yes, HTML can be used. However, there can be some risks on allowing unsafe HTML on your page.
     
    All the customization available is discussed in Creating custom pages in the help center.
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  • Breanne Brock

    Hello Zendesk!

    Is it possible to create more than 10 section templates? Can this functionality be added to my account?

    0
  • Dave Dyson
    Hi Breanne -
     
    Ten is the limit right now -- could you post your use case to our Feedback on Help Center (Guide) topic, using this template to format your feedback?
    0
  • Breanne Brock

    Hello - happy to hear the template maximum has been extended to 100 instead of 10. On a related note, is there a way to be notified that articles we follow are updated?

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  • NewAir

    OK, I may be missing something...I created a new template, coded the way I want it to look, when I go to create a new article and change template drop down shouldn't it load the template that I made? it isn't making anything change on the new article

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    NewAir I'm not sure exactly when you expect the template to load.

    The new template should load when the page is being rendered to end users provided that the new article is published with the template configured from the dropdown as you describe. You can test that by 1) setting the template, 2)publishing the article (changes), 3) Clicking the link under "Publication status":

    If it does not render the article with the configured article template, you should contact our support.

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi All, 

    We are looking to talk to people that have code customized a Help Center theme or tried and failed to code-customize a theme.

    If you are up for sharing your feedback through a 30 min video interview, please sign up and answer 3 short survey questions at the end of the form. We would love to hear from you!

    Sign up here.

    Looking forward to talking to you!

    Gorka Cardona-Lauridsen
    Sr. Product Manager, Zendesk Guide 

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