You can import or download a zip archive of a help center theme, containing templates, JavaScript, CSS, and assets.
You must be a Guide admin to import and download help center themes.
Importing a help center theme
You can import a zip archive of a help center theme, containing templates, JavaScript, CSS, and assets. You can have a maximum of 10 themes in total in Guide.
If you want to import a theme from GitHub, see Setting up the GitHub integration with your Guide theme.
To import a theme into your help center
- In Guide, click the
Customize
design icon
(
) in the sidebar.
The Themes page opens.
- Click Add theme in the upper-right corner.
- Click Import theme.
- Find and select your theme.
Your themes should be in a compressed file.
The theme is imported and appears on your Themes page.
Downloading a help center theme
You can download any of your help center themes as a zip archive of templates, JavaScript, CSS, and assets. This enables you to work on it locally, with your own development tools, and check it into version control. To make iterative changes to your theme, see Previewing theme changes locally.
Downloading your theme is the only way to access the manifest.json file for the theme. The manifest file enables you to customize the theme's branding settings, including colors, fonts, and images, see the Customizing the Settings panel.
To download an existing help center theme
- In Guide, click the
Customize
design icon
(
) in the sidebar.
The Themes page opens.
- On the theme you want to download, click the options menu (
), then select Download.
The theme is downloaded to your system in a zipped file.
5 Comments
Hi there,
I downloaded our default theme (Copenaghen), made one single change to the manifest.json file to use API version 2 instead of 1 as explained here (in order to support the templating API v2 and enable the new features), but when I imported the theme back into Help Center Guide, I was presented with 16 errors found in 9 different files within the "templates" folder, how do I go on from there? (opening every single template file and remove the troubling entry?)
I'm including a screenshot below to give a better idea:
Andrea Rochira - I recommend that you contact our support team for help with this.
I am trying to export a theme from one brand so I can use it in another. I have searched for "export theme" and it points to this article but I do not see anything about exporting it. I'm not trying to export content; just the theme we have customized. How do I do that?
Hi Andrea Rochira,
I followed the steps provided here and only changed the one line (api_version=2). I also did the following:
Were you able to import your theme back?
Thanks,
Niloufar
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