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Importing and downloading your theme and manifest file

Jennifer Rowe
  • Edited
Zendesk Documentation Team

Suite Growth, Professional, Enterprise, and Enterprise Plusprofessional enterprise plans

Fastpath: Guide Admin > Customize design icon > Add theme > Import theme

You can import or download a zip archive of a help center theme, containing templates, JavaScript, CSS, and assets.

You must be a Guide admin to import and download help center themes.

This article contains the following sections:

Importing a help center theme

You can import a zip archive of a help center theme, containing templates, JavaScript, CSS, and assets. You can have a maximum of 10 themes in total in Guide.

If you want to import a theme from GitHub, see Setting up the GitHub integration with your Guide theme.

To import a theme into your help center

  1. In Guide, click the Customize design icon () in the sidebar.

    The Themes page opens.

  2. Click Add theme in the upper-right corner.
  3. Click Import theme.

  4. Find and select your theme.

    Your themes should be in a compressed file.

    The theme is imported and appears on your Themes page.

Downloading a help center theme

You can download any of your help center themes as a zip archive of templates, JavaScript, CSS, and assets. This enables you to work on it locally, with your own development tools, and check it into version control. To make iterative changes to your theme, see Previewing theme changes locally.

Downloading your theme is the only way to access the manifest.json file for the theme. The manifest file enables you to customize the theme's branding settings, including colors, fonts, and images, see the Customizing the Settings panel.

To download an existing help center theme

  1. In Guide, click the Customize design icon () in the sidebar.

    The Themes page opens.

  2. On the theme you want to download, click the options menu (), then select Download.

    The theme is downloaded to your system in a zipped file.

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5 Comments

  • Andrea Rochira
    • Edited

    Hi there, 

    I downloaded our default theme (Copenaghen), made one single change to the manifest.json file to use API version 2 instead of 1 as explained here (in order to support the templating API v2 and enable the new features), but when I imported the theme back into Help Center Guide, I was presented with 16 errors found in 9 different files within the "templates" folder, how do I go on from there? (opening every single template file and remove the troubling entry?)

    I'm including a screenshot below to give a better idea:

    0
  • Dwight Bussman
    Zendesk Customer Care

    Andrea Rochira - I recommend that you contact our support team for help with this.

    0
  • Debbie

    I am trying to export a theme from one brand so I can use it in another.  I have searched for "export theme" and it points to this article but I do not see anything about exporting it.  I'm not trying to export content; just the theme we have customized.  How do I do that?

    0
  • Dave Dyson
    Hi Debbie! Just follow the instructions in this article or downloading a theme (this downloads the theme, not your Help Center content). Then switch your Themes page to the brand you want to import the theme into, and follow the instructions above for importing a theme, selecting the .zip file you downloaded. That should do it!
    0
  • Niloufar Lamei

    Hi Andrea Rochira,

    I followed the steps provided here and only changed the one line (api_version=2). I also did the following:

    • Changed the Theme's name to Copenhagen-2.
    • Zipped the file.
    • Attempted to import the file, but I got exactly the same error as you did.

    Were you able to import your theme back? 

    Thanks,

    Niloufar

     

    0

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