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Previewing articles as you edit in the knowledge base



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Elizabeth Williams

Zendesk Documentation Team

Edited Dec 05, 2024


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It's really confusing that the new editor UI now has the Preview button, whether you've made edits to your article since publishing it or not. Is there a reason why they changed it to work this way? For a moment, they had a View button (or something similar) after you published the article, and then, if changes were made and saved, the button would change to Preview. This approach was much simpler and worked perfectly. With the way it works now, I can't tell whether any changes have been made just by looking at the article in edit mode.

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It's really confusing that the new editor UI has the “Preview” button now whether you've made edits to your article since publishing it or not. Is there a reason why they changed it to work this way? For a moment, they had a “View” button (or something similar) after you published the article, and then if changes were made and saved, then the button would change to “Preview”. This was much simpler and worked perfectly. The way they have it now, I can't tell if any change has been made or not by simply looking at the article in edit mode.

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