Translating articles in your help center using AI (EAP)

Attention: The features described in this article are currently available in an early access program (EAP). You can sign up for the EAP here. You must have the Copilot add-on and be registered in the new article editor EAP to use AI translations for articles.

AI translations for articles is an AI-powered feature that lets you quickly create article translations from within the article editor. If your help center is configured to support multiple languages, you can use the AI translation tool to quickly and easily populate an article with translated content. AI translations for articles supports all languages currently supported by Guide.

For example, you can create an article using American English as the default language, then use the translation panel to add a French translation. Instead of manually adding content that you translated into French, you can use the AI translation tool to have generative AI do the translating for you. When the translation is complete, the translated content automatically appears in the translated article editor, where you can verify it before publishing.

Note: The AI translations for articles EAP does not support content blocks.

This article includes the following sections:

• Prerequisites
• Translating article content
• Retranslating an AI-generated translation

Related articles:

• About generative AI features in Zendesk

Prerequisites

To enroll for this EAP, you'll need the following:

• Copilot add-on
• Registration in the new article editor EAP
• Help center configured to support multiple languages
• Turn on the enhance writing feature

AI translations for articles is part of the Advanced AI enhance writing feature and is turned on by default when you have the Copilot add-on. To learn how to turn this feature on and off, see Turning on the enhance writing generative AI feature.

Translating article content

AI translations for articles uses generative AI to provide article translations. You can use the AI translation tool within the article editor to translate default language content into any language supported by your help center.

To translate article content

1. In your help center or Knowledge admin, create a new article or edit an existing article.
2. In the article editor, click the Translation panel icon () on the collapsible panel.

   

3. Click the Add language icon (+) to add a new language.
4. Select a language for the translation you want to add from the list, then click Add.

   This list displays all languages that you've enabled across all brands in your account. If you do not see a list of languages, then you first need to enable languages for your help center (see Configuring your help center to support multiple languages).

   

5. Click the Translate button on the article title bar.

   

   The system uses AI to generate a translated version of the original text.

   

6. Review the translated content, then click Add translation to add the translated content to the article and return to the article editor.
7. (Optional) Click the Preview button in the article editor to preview the translation in Preview mode.
8. Click Save.
9. When you're ready to publish your article, click the drop-down arrow on the Save button, then select Publish.

Retranslating an AI-generated translation

You can use the AI translation tool within the article editor to retranslate content that's already been translated.

To retranslate article content

1. In your help center, navigate to the article you want to retranslate, then click Edit article in the top menu bar.
2. Click the Translation panel icon () on the collapsible panel.

   

3. In the Translations panel, select the language that you want to retranslate.
4. Click the Enhance writing icon () in the article editor toolbar, then select Translate.

   

   The system uses AI to generate a translated version of the original text.

   

5. Review the translated content, then click Replace translation to replace the article translation and return to the article editor.
6. Review the translated content in the article editor or click the Preview button to preview the translation in Preview mode.
7. Click Save.
8. When you're ready to publish your article, click the drop-down arrow on the Save button, then select Publish.