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Using the new article editor with generative AI article summaries (EAP)



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Elizabeth Williams

Zendesk Documentation Team

Edited Nov 12, 2024


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How do we manage custom styles?  With the new article edit option, when an article is opened to be edited, custom styles are broken creating a bigger issue. How can we fix it?

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I have the EAP and see many of these features but I do not see the AI “Generate” option for the article summary. 

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Patrycja Walencik

Zendesk Product Manager

Martha Chastain Please make sure that you have enabled Gen AI in the Admin Center under the Workspace section. 

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Patrycja Walencik Is turning on Gen AI in the Admin Center an add-on or an additional cost? Is this the same thing as turning Advanced AI on? 
It was my understanding that we would be able to try this feature out at no cost to our organization.

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Patrycja Walencik

Zendesk Product Manager

Martha Chastain  In EAP form you can find information “all customers who sign up to EAP will get access to Advanced AI add-on to enjoy the added benefit of AI-powered summary generation” 
It means that as a part of EAP is not necessary to buy AI Add-on to test this functionality, no any extra cost. 

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