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About search engine optimization (SEO) in the help center



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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10 comments

I have tried to access our sitemap, but the link doesn't work. I get the page cannot be found error. Has the location changed, or are there any configuration options that might change this?

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Hi Heather –
 
Just to confirm, you've tried https://{your subdomain}.zendesk.com/hc/sitemap.xml, and that's not working?

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Hi,

our SEO-Monitoring Tool told us different problems we should optimize. One is, that we have many <images> without the necessary <alt> tag, it turns out, that the profile-pictures don´t have the alt-tag. Zendesk should change this.

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Hello,

One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center.  We do not utilize the multiple language features of the Help Center.  

Is there a way to modify the templates or code of the Help Center to remove or change the details of this tag?

<link rel="alternate" hreflang="en" href="https://help.pyramydair.com/hc/en-us/articles/{article_title}/>

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This article mentions Canonicalization but the guide admin panel doesn't seem to offer the ability to use this type of tag.

Where do we set these up?

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Hi, our Google Search Console is returning an error:

"Page is not indexed: Duplicate, Google chose different canonical than user"

"User-declared canonical: https://support.enviolo.com/hc/en-us"

"Google-selected canonical: https://support.enviolo.com/"
 
If the indexation is automatic, how can I hope to solve this issue - can anyone help?

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hello everyone!

currently, my XML sitemap automatically generated by Zendesk looks like this:

Do you know how I can solve it?

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Dane

Zendesk Engineering

You can try to convert it to another format so that you can read it directly. Perhaps a beautified JSON will work.

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Any plan to add the option to edit the meta title and meta content of individual articles in the Zendesk Guide/Help Center?

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I've seen issues with duplicate meta titles for articles that have the same page titles but belong to different categories. Is there a way the category can be inserted into the page title to prevent this? It would be really helpful if the document_head template can be modified to allow this customization. If this is already possible, can someone please provide an example code that will allow this to happen?

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