You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make your help center follow your company's branding guidelines. Branding options are in the Settings panel of Guide.
This article covers the following topics:
- Updating the colors in your help center
- Updating the fonts in your help center
- Updating the logo and favicon of your help center
- Updating the images in your help center
In addition to updating branding with options in the Settings panel, you can easily hide and show some common elements in your Copenhagen standard theme (see Hiding and showing elements in your Copenhagen standard theme). Or, you can edit the underlying theme code (not available on Suite Team) to customize elements of your help center (see Using themes and templates to customize your help center).
Updating the colors in your help center
- Brand color
- Brand text color
- Text color
- Link color
- Background color
To update your help center colors
- In Guide, click the Customize design icon (
) in the sidebar.
- Click Customize in the theme you want to update. The theme page opens.
- In the Settings panel, click Colors.
- Click the color box beside any of the options, then use the color selector to chose a
color or manually enter the number for your color.
The color updates in the preview window.
Click away from the color box and the color choice is saved.
- Repeat for other colors you want to change.
- When you've finished updating your colors, click Publish.
The changes are applied to the theme.
- Click Back to return to the Themes page.
Updating the fonts in your help center
You can change the font for headings and text by default. A list of several built-in font options are available to you.
To update your help center fonts
- In Guide, click the Customize design icon (
) in the sidebar.
- Click Customize in the theme you want to update. The theme page opens.
- In the Settings panel, click Fonts.
- To change the heading font, click the drop-down menu under Heading, then select
a font for your heading.
The font updates in the preview window.
- To change the text font, click the drop-down menu under Text, then select a
font for the text.
The font updates in the preview window.
- When you've finished updating your fonts, click Publish.
The changes are applied to the theme.
- Click Back to return to the Themes page.
Updating the logo and favicon of your help center
You can change the logo and favicon for your help center. The logo appears in the header for your help center. The favicon is the small image displayed in the browser tab and next to the URL in the browser's address bar. Some search engines also display favicons next to the page in the search results list.
For information on uploading your own images and other branding assets to use here, see Using your own theme assets for Help Center assets.
To update the logo and favicon your help center theme
- In Guide, click the Customize design icon (
) in the sidebar.
- Click Customize in the theme you want to update. The theme page opens.
- In the Settings panel, click Brand.
- If you want to change the logo, under Logo, click Replace to browse to
and select an image.
The recommended image size is 200px by 50px. For the Copenhagen theme, the recommended maximum height is 37px.
If the width or height of the image exceeds the recommended size, the image is scaled down to keep the aspect ratio constant. The image background should be transparent or match the background color of the header.
- If you want to change the favicon, under Favicon, click Replace to
browse to and select an image.
For best results, make sure the favicon is a square image. The image is scaled to fit the display dimensions.
- To change back to the default image for the logo or favicon, click Revert.
- When you've finished updating your logo or favicon, click Publish.
The changes are applied to the theme.
- Click Back to return to the Themes page.
Updating the images for your theme
The standard Copenhagen theme comes with three images that you can replace:
- Hero home image, appears at the top of the home page
- Community hero image, appears at the top of the Community topics page
- Community banner, appears in the community section on the home page
To update the images in your theme
- In Guide, click the Customize design (
) icon in the sidebar.
- In the Settings panel, click Images.
- Under any of the images that appear in the Settings panel, click Replace to
browse to and select an image.
- For the Home image and the Community image, the recommended size is 1600x300px.
You can use an image that is less than 1600px wide if you are concerned about load time, but ensure that your image is at least 300px in height so that it does not appear stretched. If the image exceeds the recommended size, the image is scaled to keep the aspect ratio constant and a maximum height of 300px.
- For Community banner, the height should be less than 300px to avoid stretching.
The image appears in the Settings panel. If you don't want to use the image, you can click Revert to go back to the default image.
- For the Home image and the Community image, the recommended size is 1600x300px.
- Repeat for the other images, if you want to replace them.
- When you've finished updating your images, click Publish.
The changes are applied to the theme.
- Click Back to return to the Themes page.
29 comments
Peter F
i have uploaded a 1600x300 image to my help center "hero image" but on higher res screens the edges are getting cut off. Are there tricks to preventing this?
2
David Whittaker
Hello, just wanted to ask if the logo image size recommendations in this article still apply to the Copenhagen Theme. I ask as the default image in git is 470x470. Thanks in advance.
The recommended image size is 200px by 50px. For the Copenhagen theme, the recommended maximum height is 37px.
If the width or height of the image exceeds the recommended size, the image is scaled down to keep the aspect ratio constant. The image background should be transparent or match the background color of the header.
1
Edmund Ewell
Running into an issue that I've seen posted in the comments but I wasn't able to see any resolution to it. Apologies if I missed it. I have uploaded a new Hero banner image to our Guide but at 100% zoom in chrome, the image gets cut off on the top and bottom. If I zoom to 200% in Chrome, the image looks fine but then the rest of the help center is MASSIVE. I have resized the image at least 10 times but every time I upload, the image remains the same, cut off on the top and bottom. I ensured to use the 300 pixel hight suggest in the article. I even tried one that was much smaller and one that was bigger. It always looks the same.
Here is 200% Zoom in chrome
Here is 100% zoom in Chrome
Any ideas how to make the banner actually fit?
4
Carlo Dalessandro
Is it possible to update your own fonts?
3
Cheeny Aban
Hi Carlo,
Yes, customizing your help center base on your preference is possible under Guide Professional Plan. You may check Customizing your help center theme for more information.
All the best
1
Sam Gannon
I am a Guide Admin but unable to customize the design and restructure my help center. I believe this is because I am not the Account Owner? Is there a way for the Account Owner to grant these permissions?
1
Dave Dyson
It appears that although you're set to be an Admin in Support, you're an Agent in Guide. See About team member product roles and access for information on how to update your Guide role.
1
Jessica Fong
Hi There,
I would like to know how to change the colour of the help center name and language selection under the footer? Thanks
1
Tipene Hughes
Thanks for reaching out!
You can do this by updating the CSS values for those elements in the
style.css
file of your help center theme. Specifically, you'll want to update the.footer a
and.footer-language-selector button
selectors. As an example, the below code snippet would update both elements to display as red:This article will go in to a bit more detail about customizing the CSS of your help center:
I hope this helps! Feel free to reach out with any questions.
Tipene
1
Nick Bradford
Was there ever a resolutions for the problem Edmund Ewell mentioned? I am experiencing it as well.
3
Cheeny Aban
I would suggest that you initiate a conversation with us, so one of our Support Representatives would be able to help you troubleshoot the hero image issue
1
Kuldeep Patidar
Hi Nick Bradford / Edmund Ewell
Thank you for reaching out!
I think you can solve the problem by making some changes in your help center's style.css file. All you have to do is look for 'Hero Component' section and make the following amendments:
I hope this helps, but let me know if you have any questions.
Best,
Kuldeep
3
colleen
How do you set the height of the hero container? I added height to .hero-unit but that didn't have any effect. The section class is hero-unit--large container but I don't see that anywhere in the CSS.
1
Crystal Chenier
Does anyone know how to add a branding logo to the Help Center's page and it appears on top of search sections? I added a screenshot below and also included circles where I need the logos to appear. Please advise
1
prakash.sati
Any help will be great!
What all image formats can be used for Brand Image?
1
Pulkit Pandey
Hi Prakash Sati
It would be great to use .png format for all brand images
Thanks
Pulkit
Team Diziana
1
Dave Dyson
1
Viktor Osetrov
Thanks for your question.
Could you please try this workaround?
YouTube - https://youtu.be/SFwYtUDrVok
Hopefully it helps,
1
Dave Jensen
Does anyone have advice on how to adjust the size of the boxes that the Section/Category appears in? We have 4 sections that appear in our Copenhagen Theme but I don't see anywhere to customize the size of those boxes
1
Pulkit Pandey
Hi Dave Jensen
Please add the below CSS at the bottom of your style.css file
Let me know if it solves your issue
Thanks
Pulkit
1
Wilhelm Lenz
Hello, can I change the brand colors of a guide theme from javascript? And if so, how exactly do I do that? I haven't found anything yet how exactly I can access the manifest.json in the in the script.js to then change the colors. Can someone help me there?
1
Tipene Hughes
Hey Wilhelm Lenz,
Most of the styling for your help center can be updated from the style.css file in your help center template editor. Can you give me an example of an area you'd like to have the colors changed?
Thanks,
Tipene
1
Wilhelm Lenz
Hi Tipene Hughes,
Changing things from within style.css is not a problem. We have a client who runs a website for a brand. For this brand there are 3 sub-brands which all together should have a single help center. But we want to change the color of the help center depending on the URL from which it is accessed. Thereby a URL parameter should be delivered. Depending on the parameter the color of the help center should be changed. I want to do this dynamically from script.js. So far it works. But I don't want to change the color of every single block, because that would take too long and I would have to change the color every time new content is added. Therefore I would like to access the settings of the manifest.json from the script.js file to change the global colors. Now the question is, can I do this somehow?
And secondly I would like to know if I can query URL parameters from within the template? I would also like to change the logo depending on the parameters supplied. The files for this are in the assets folder. Is there a helper with which I can achieve this?
If both are possible, can you help me get this done?
1
Wilhelm Lenz
Hello,
maybe someone can help me with my last described problem? That would be great! I'm not getting anywhere with it right now.
1
Carlos Vega
Does anyone have the image size of the home page hero that would translate to a mobile/phone screen?
1
Pulkit Pandey
Hi Carlos Vega
The image dimension should not be less than than 1920 × 398
Thank You
Pulkit
Team Diziana
1
Geoff Ludwig
Hello there - is there a way to get the default images for the Community Banner and Home hero page?
The ones I uploaded need to be updated and there is no operon to revert.
Thanks
1
Paolo
You can find all the default resources here: zendesk / copenhagen_theme. You can also download a fresh copy of the Copenhagen theme by following this article: Adding a help center theme to Guide.
Best,
Paolo | Technical Support Engineer | Zendesk
1
María de la Plaza
This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?
1