質問
記事の統計情報を測定するためにレポートまたはダッシュボードを作成しましたが、記事のタイトルに何も表示されないことがあります。なぜこれが表示されているのですか?
回答
記事が削除、アーカイブ、または非公開になった場合、記事のタイトルが空白になります。
Exploreは、削除された記事の閲覧数や評価のレポートを引き続き作成しますが、タイトルおよびその他の記事情報は表示されません。
空の記事のタイトル値は、削除後に複数の記事が1つのエンティティに統合されたことを表します。関連するすべてのデータが完全に削除され、元の記事のタイトルを特定できなくなります。このアプローチは、ユーザーが以前の記事を閲覧できるようにすることを目的としています。これらの記事は、空白の記事タイトル値の一部として表され、Explore内の既定のレポートに含まれています。
これらの空白属性をレポートから削除する方法については、次の記事を参照してください：行と列を非表示にする方法
翻訳に関する免責事項：この記事は、お客様の利便性のために自動翻訳ソフ トウェアによって翻訳されたものです。Zendeskでは、翻訳の正確さを期すために相応の努力を払っておりますが、翻訳の正確性につ いては保証いたしません。
翻訳された記事の内容の正確性に関して疑問が生じた場合は、正式版である英語の記事 を参照してください。
8件のコメント
Rebecca
1263828203269 I spent a while with Support on this issue and was able to confirm the following info which I will share if it helps anyone. The blank line is a single consolidation of all articles, during the selected timeframe, that were either:
One other thing we found was that in the view in your screenshot, Article Engagement by Selected Attribute > “by Title”: if any articles happen to have identical titles, Zendesk Explore will combine their views/metrics in that table. It's very unhelpful for us, we would want metrics to stay associated with each unique article ID. Would like to hear more from Zendesk on these baffling issues.
1
Nedialko Kondev
I've the same issue here. Our chief of Product keeps asking what are these blank spaces in the reports?
We've a ridiculous amount of views there:
1
Rebecca
+1 to 6788333939098 , I'm searching this as I just got out of a meeting where I had that exact conversation. An aggregate of all views from a group of Archived articles, with no other identifiable information, is not helpful and is causing more questions than answers.
We need to retain attributes, even if it's at least an article ID, so we can explain 100+ views on NULL values that are apparently from Archived articles. Please let us know if there is an update for this or where we can best post to get help for this specific issue? Thanks!
1
Ivar Aaen
Until I found this article, I thought this was a bug that would be fixed at any time now.
In reporting the only information about archived articles is it's section, and in Guide there are no statistics on the archived articles.
This is an error that has to be fixed. Take a look at my example here:
Me: "As you can see there are 111 views of unknown article(s?) this week. All I know is that the articles are archived, that somebody in our company wrote it/them and that they were viewed 111 times."
Boss: "Why are there no information about those articles?"
Me: "It's Zendesk"
3
Darenne
Your voices are very important to us. To improve our services, I’d recommend posting about this feature request and your use case on our product feedback discussion boards where our managers and developers discuss new features and workarounds with our community. The link for those boards can be found here.
0
Costas Leontis
We definitely still need to be able to see the article title even after it's unpublished.. THIS IS IMPORTANT AND NEEDS TO GO TO YOUR DEVELOPERS FOR DISCOVERY ASAP. Thanks
3
Elle Tucker
We should be able to see the name of the article in explore even if the article is unpublished. We have one off issues that need to be published for a set amount of time and it's helpful to see how many views the received even after it's unpublished Is there a way to update the name within explore?
4
Pedro Reis
It does not make sense to leave the field blank, you either show it or not!
At least an option, to choose to see, archived or unpublished articles on the list
17
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