Each month, we  recognize one of our hard-working Community Moderators, and this month we’d like to introduce you to Sushant Awalekar. 

Our team of moderators are worldwide; Sushant resides in Pune, India. Sushant has been an amazing addition to the Community Moderator Program because of his expertise in both Python and Java. Sushant’s background is in software engineering, and his experience in this area has been extremely helpful to our community. Have a Guide theme customization question or just your typical everyday product related question? Sushant’s got you covered! Here  are just a few of the awesome solutions Sushant has shared with the rest of the community:

• How to Export incident tickets linked to Problem ticket as CSV/Excel
• How can I remove the subscribe button from my Help Center?
• Auto-populate name and email in the widget
• Automatically adding Custom Ticket Field data to a new ticket
• Restrict forms on a web widget based on your webpages

Please join us in giving a well deserved round of applause to Sushant!

Let’s get to know Sushant:

How did you come to work with the Zendesk product?

After graduating in 2017 I joined Amrut Software as an intern and shortly after that we partnered with Zendesk. That’s how I got introduced to Zendesk and since then I’ve been working on Zendesk implementations and application development. As a solutions partner I’ve gotten a chance to work on different types of projects and implementations. This has provided me with an opportunity to learn something new about Zendesk everyday!

What made you want to join the Community Moderator Program?

In the past and even today, I rely heavily on the Zendesk community for all my Zendesk related questions/problems. From my experience, someone in the community already has an answer to my question and by that time I too started helping other community members. I enjoy helping others solve problems and joined the Moderator Program to level up myself and become a super-user.

What do you enjoy most about the program?

When you join the moderator program, you become a super-user which means you have more opportunities to work with Zendesk and other members of the community. I really enjoy our dedicated Slack channel where I can have conversations with other moderators in the program and the Zendesk Community Team. Apart from that, I enjoy our monthly events where we get to engage with Product Managers directly to share our feedback and ask questions. Swag also helps :) 

How does your community involvement help contribute to your professional career?

For me, Zendesk was a very new field and there were very few resources available to me when I started. Moving forward, I came to heavily rely on the community and nothing else. Ultimately, what I am and what I have today is all because of my experience with other users in the community. 

What advice would you give someone who wants to level up their skills in working with Zendesk?

One can start with the Zendesk Learning Path which is one of the best initiatives by Zendesk now that the courses are free. I would recommend the following:

Zendesk Support Administrator 

Zendesk Guide Manager

Zendesk Explore CX Analyst 

And if you are really interested in adding value to your professional career then getting certified is a great next step.

Tell us about some of your favorite activities/hobbies!

I’ve always enjoyed calligraphic writings. My job is highly technical so it’s good to spend time doing something completely different. Apart from calligraphy, I love cooking and I enjoy planning my meal every day!

Any final thoughts you would like to share with other community members?

Sharing is caring! If you like to help other users solve their problems then become a super-user by joining the community moderator program.