Responding to chat (WhatsApp) tickets via mobile app

6 コメント

  • 正式なコメント
    Will Poon
    Zendesk Product Manager

    Hi folks,

    Will from the Mobile Apps product team here. 

    We're happy to inform you that we are working on adding support for Messaging and Social Messaging channels in the Support Mobile app. 

    It will be going into EAP in May 2022 on Android and in June for iOS. 

    If you'd like to sign up to the EAP or learn more, please see this community section. 




  • Stephanie Langlois
    Zendesk Product Manager

    Hey Kevin and Aya, 

    We definitely hear you both and we agree that we would love to see all social channels supported in the Support mobile app when Agent Workspace is enabled. I have passed your feedback along to my colleagues. If you would like to share additional details about why this is important and helpful for you both, I would be happy to add those details to my note.

  • Kevin Hunter

    Strongly concur. We are encouraging people to whatsapp us which tends to carry with it an expectation of quicker response. My on-the-move team of agents can't always pull out a laptop to respond.

  • Rasha Hassoun

    As I raised three weeks with the support team, is there any update, and no update till now?


  • Brett Bowser
    Zendesk Community Manager
    Hey Rasha,
    It looks like you have a ticket open with our Customer Care team which has now been escalated. Someone will follow up with you shortly to get your questions answered.
    Thanks for taking the time to share this with us!
  • Rasha Hassoun

    Unfortunately no response till date



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