最近の検索

最近の検索はありません

Salesforce Integration : Close tickets from Salesforce and sync status in Zendesk

回答済み
image avatar

Julien Lavazy

投稿日時：2021年7月16日

Hello,

I would like to know if it is possible to close a ticket directly on Salesforce and report this information so that the ticket is also closed on Zendesk.

If the Zendesk standard does not allow this, is it possible to do this through APIs?

Thanks in advance,
Julien

0

1

1件のコメント

日付
    image avatar

    Cheeny Aban

    Zendesk Customer Care

    Hi Julien,

    Our native sync is one-way from Zendesk to Salesforce, so solving the ticket in Zendesk can update the status of the Case in Salesforce

    If you want to update the status of the case and have it update the ticket in Zendesk, that’s a custom workflow and you'd have to leverage the Ticket Update endpoint of the REST API

     

    0

    投稿コメントは受け付けていません。

    お探しのものが見つかりませんか？

    新規投稿