Ability to publish a hidden article
It would be great to have a feature where you could publish an article in Help Center, but hidden, so only a direct link works to access it.
The only way to show an article to a specific group of users is to use user segments. But this is not an option for us, because we`re in a fast moving market with different users each day. It would be helpful to get this feature, so that nobody have to use user segments specific for this 'issue'.
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@Niels Norg, you can hide that specific article by checking the article ID using the condition and use only a direct link for your users. I hope, it could help.
Thanks
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Thanks for your quick response @.... But I don`t really understand what you mean. Can you explain in more detail what you mean?
Cause I can find the article ID, but the only way for me to make an article visible for a specific group end-users is to use user segments. But as I`ve stated, this is not an option for us. -
I also am interested in a bit further explanation by what you mean here.
Also - I'm curious if we can have the hidden article still be used in AnswerBot and have those direct links work? In other words, I don't want someone public to stumble onto our Guide and be able to search all of our articles, but if someone is writing in, then I want to be able to show them relevant articles (either via AnswerBot or via direct reply from agent) and let them view it.
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Actually, it looks like this might be the solution that Ifra is referring to (although it's more complex than I personally want to get into):
https://support.zendesk.com/hc/en-us/articles/4408845769882-Selectively-hiding-Help-Center-components-using-Curlybars -
Yes, I was talking about this idea but as you said every day you have new customers, so It won't work in this case :)
Thanks
Ifra
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Hi Ifra Saqlain 👋
I'm looking to hide some Help Center articles, but for a fixed group of people. The issue though is that we don't currently track signed-in users on our Help Center.
Based on this information, could I use the workaround you provided by checking the article ID using the condition? Or is there a workaround for hiding Help Center articles with my use case?
Thank you!
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