• Amber Star

  • 2021年03月26日 20:58

  "With anonymous access, you can choose to identify users or not:" How Zendesk? HOW!

• Gofran Shakair

  • 2021年03月26日 20:58

  Zendesk Product Manager

  Hello Amber,
  The SDK will use the device identifier to associate all subsequent requests from the same device with the anonymous user that Zendesk creates with the name "Mobile App User".

  if you are having other problems creating anonymous access please refer to developer docs here:
  https://developer.zendesk.com/embeddables/docs/ios_support_sdk/sdk_set_identity#setting-an-anonymous-identity

  Hope this helps :)

• Gab Guinto

  • 2021年03月27日 05:56

  Zendesk Customer Care

  Hi Amber,

  To add to what Gofran provided above, here's another guide that you may find helpful: How anonymous identities work in the mobile SDKs.

  Cheers!

サインインしてコメントを残してください。