Reporting on Parent/Child Tickets

回答済み

6 コメント

  • Jason Schaeffer
    Zendesk Customer Care

    Hi Ricki,

    At the moment there are not datasets within Explore for Side Conversations or Child/Parent tickets. There is a workaround using Triggers and Tags that you can find in our below doc on this:

    Can I report on side conversations?

    I hope that helps!

    Jason Schaeffer | Customer Advocate |

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  • Ricki Lomas

    Thanks for your response Jason, unfortunately this isn't going to give me what I need.

    Do you know if there are any plans for this to be made available to report on in future?

    Ricki

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  • Jason Schaeffer
    Zendesk Customer Care

    Hi Ricki,

    Unfortunately at this time I am not showing this is on the roadmap for Explore, but I am happy to share this as product feedback on your behalf.

    Thanks!

    Jason Schaeffer | Customer Advocate |

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  • Permanently deleted user

    Has there been any updates to this request?  It would be very useful to do this natively within Explore without having to use the API to export the data and then rebuild it.

    0
  • Renzo

    I noticed that the link attached to "Can I report on side conversations in Explore?" is unavailable. Agreed with DJ Hartel's comment, and hope to have that feature available in the future!

    0
  • Dave Dyson
    Hi Renzo -
     
    Welcome to the community! I've fixed this link in the previous comment (as well as in yours), so you should be able to see the article now -- thanks for the heads-up!
    1

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