Custom metric for tracking ticket age over time


1 コメント

  • Eric Gao
    Zendesk Customer Care

    Hi Theron,

    You can report on the ticket status duration using metrics like "New status time", or report on the overall ticket age (time since creation) using metrics like "Unsolved tickets age". With these default metrics, you could also create custom metrics that meet your report criteria.

    Warm Regards,

    Eric G. Gao | Technical Support Architect | Zendesk



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