最近の検索

最近の検索はありません

Getting two different results from the same query in Insights versus Explore

回答済み
image avatar

Jhalil Abdelkader

投稿日時：2021年1月20日

Hi.

I'm a bit lost on why I'm getting two different sets of data from what is essentially the same query. I'd like to see all tickets that were solved in 1 touch or less. In Explore I'm using the following query:

 

Where I'm trying to replicate this metric

Even having included the "Closed" status in my Explore query I still receive a much lower value than my insights chart is displaying. I'm sorting the data by week. 

Any help here is appreciated!

0

1

1件のコメント

日付
    image avatar

    Marie-Cathrine

    Hi Jhalil,

    The Insights metric says <=1 whereas your Explore metrics says <1, this means that you're not including the tickets with one reply in your Explore metrics. Try changing it to <=1.

    I hope this helps.

    #helpsome regards,
    Marie-Cathrine Sørensen
    Developer @ helphouse.io

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿