I want Zendesk to automatically notify my manager when a client is 'At Risk' of cancellation.
The field I am attempting to use is a multi-select 'Reason for Contact' field.
I set the conditions as follows:
Meet ALL of the following conditions
Reason for Contact includes At- Risk
Status is Solved
Notify Target - Add Internal Note To Ticket
"message to the manager about the client"
The issue is when I test and solve a ticket the trigger fires continuously/infinitely. This does make sense based on the conditions but I'm not sure how to set the conditions so the trigger only fires once.
Does anyone have any recommendations?