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Request API - auto assign to user group
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投稿日時：2021年8月06日
Our organisation has multiple warehouses. Our customers order via our website and app from a specific warehouse closest to them. We have the Request API build into our app and we want to route questions of an order from a warehouse to that specific warehouse. The app knows what warehouse number (for example '5') is selected for that customer. How can we send (request) a ticket and assign it to a specific user (or group, or via a tag) based on the warehouse that is selected for that user?
I can only find that this is possible for the Ticket API, but via the app a customer requests a support ticket, so we should use the Request API right?
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4件のコメント
Eric Nelson
Hey There!
What kind of app (Web, Android, iOS, etc) is this? Once I have that info I can walk you through some options for your use case.
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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Needly Support
Hi Eric,
In our case we have both a website and a hybrid (android & IOS) app. Currently we are using the Request API.
Cheers
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Eric Nelson
Hey Armand,
For your website there I'd suggest using the createRequest endpoint in combination with the corresponding set tags method (Android, iOS ) to set the warehouse, then use a trigger to handle the assigning. Another option would be to add the tags onto the users profiles. This would then come downstream to get added onto any ticket the user creates.
Hope this helps,
Eric
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Needly Support
Thanks Eric! We'll try that out, and I'll revert back to you if I have any more questions.
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