iOS ZendeskSupportSDK register device identifier no call

The registered device deviceIdentifier is not called after acquiring the notification device token.

device token is not null.

[2451:424169] [DEBUG]: storing non-representable with key push_registration_request_storage_key in session store with app id: *********************

[2451:424169] [DEBUG]: successfully stored push_registration_request_storage_key in session store.

[2451:424169] [DEBUG]: Pending push network request is queued till user is authenticated.

6 コメント

Greg Katechis
- 2021年07月21日 18:35
Zendesk Developer Advocacy
Hi Oliver! Could you share the code snippet where you set the identity? Based on the last debug message, it appears that this is not being set before the request is triggered.

0
OliverYeung
- 2021年07月22日 02:43
0
OliverYeung
- 2021年07月22日 02:50
[DEBUG]: clearing storage suite: com.zendesk.core.identity with app id: *****************************.

[DEBUG]: clearing storage suite: com.zendesk.core.session with app id: *****************************.

[DEBUG]: stored identity with app id: *****************************.

[DEBUG]: storing non-representable with key push_registration_request_storage_key in session store with app id:*****************************.

[DEBUG]: successfully stored push_registration_request_storage_key in session store.

[DEBUG]: Pending push network request is queued till user is authenticated.

0
Doris
- 2023年01月02日 12:38
Hello, I have the same issue!

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Doris
- 2023年01月02日 13:02
Registration only works when a ticket has been opened... Why?

0
Eric Nelson
- 2023年01月04日 19:23
Zendesk Developer Advocacy
Hey Doris,

Can you provide a sample app with your implementation replicating this behavior?

0

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