• Eric Nelson

  • 2021年07月20日 15:29

  Zendesk Developer Advocacy

  Hey Amogh,

  Sorry you're running into issues! Can you provide the code of your ViewController and any corresponding delegates so we can take a look?

  Have a wonderful day!

  Eric Nelson | Manager - Developer Advocacy

• Amogh

  • 2021年07月21日 12:26

  Hey Eric,

  Thank you for the reply.

  Here is the code :

   

  AppDelegate.m

  - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
  
  {
  
         NSString *zendeskChannelKey = @"___REDACTED____";
  
         [ZDKMessaging initializeWithChannelKey:zendeskChannelKey completionHandler:^(ZDKMessaging * _Nullable messaging, NSError * _Nullable error) {
      NSLog(@"init complete");
    }];
  
  }

   

  And this is in one of the methods in ViewController.m

  dispatch_async(dispatch_get_main_queue(), ^{
  
        UIViewController *viewController = [ZDKMessaging.instance messagingViewController];
  
        viewController.navigationItem.leftBarButtonItem = [[UIBarButtonItem alloc] initWithTitle: @"Close"
  
         style: UIBarButtonItemStylePlain
  
        target: self
  
        action: @selector(dismiss)];
  
        UIViewController *rooterController = [UIApplication sharedApplication].keyWindow.rootViewController;
  
        nav = [[UINavigationController alloc] initWithRootViewController:viewController];
  
        urlPressed = callback;
  
        UIBarButtonItem *backItem = [UIBarButtonItem alloc];
  
        [backItem setTitle:@"Back"];
  
        [[nav navigationItem] setBackBarButtonItem:backItem];
  
        ZDKMessaging.delegate = self;
  
        [rooterController presentViewController:nav animated:YES completion:^{
  
          RCTLog(@"in blocks");}];
      });

  - (void) dismiss {
  
    [nav dismissViewControllerAnimated:YES completion:nil];
  
  }

• Amogh

  • 2021年07月23日 11:03

  Hey @..., any further update on this? This is kind of a bummer, and blocking a release for us.

• Eric Nelson

  • 2021年07月23日 13:30

  Zendesk Developer Advocacy

  Hey Amogh,
  
  Sorry for the delay. I'm not spotting any glaring issues in these files. It sounds to me like the you're losing the state on close, then the sdk isn't seeing the events in the messagingViewController after reopened. Mind if I move this into a ticket and you send me your app so that I can dig into this fully? If that's not possible a sample app with just the Zendesk specific bits in it would be useful. 
  
  Thanks,
  Eric

• Amogh

  • 2021年07月23日 15:56

  Hey Eric,

  Sure, please create a ticket for this.

  Here is the google drive link to a sample app project which essentially has only the Zendesk initialisation and showing the zendesk messaging controller - link

  Let me know your findings.

  Thank you,

  Amogh

• Eric Nelson

  • 2021年07月23日 18:05

  Zendesk Developer Advocacy

  Thanks Amogh! I'll pull this into a ticket and reach out to you shortly.

  Have a wonderful day!

  Eric Nelson | Manager - Developer Advocacy

• Jessica Hillier

  • 2022年01月20日 19:58

  Hi Eric Nelson and Amogh

  I know this is an older post, but was wondering if you found the solution after.

• Tiberiu Popescu

  • 2022年02月11日 09:46

  I had the same issue in the past, in my case the issue was that I've used the wrong channel key

• Mick O'Donnell

  • 2022年02月23日 13:49

  Zendesk Product Manager

  Hi all,

  Looks like there may be different implementation issues at play here, but just to clarify that the new Zendesk SDK for messaging is fully persistent, so it full preserve the entire conversation history indefinitely for that app install. If you authenticate the user, this will be across multiple devices. If you are not experiencing this, you can open a support ticket on support.zendesk.com. We currently don't have any reported issues impacting this aspect of the SDK.

• Harshini Mariswamy

  • 2022年03月13日 08:22

  I am having the exact same problem reported here. Do we have a resolution for this yet?

• Harshini Mariswamy

  • 2022年03月15日 21:24

  Mick O'Donnell, was there a ticket opened for this and was there a resolution?

• Mick O'Donnell

  • 2022年04月07日 12:41

  Zendesk Product Manager

  Hi Harshini,
  
  Yes, we resolved this issue for the other customer through a support ticket. There was no need to release a new version of the SDK, this was more of an issue with that specific implementation. If you are still having issues with the SDK, please open a support ticket, and we can help you to investigate this.

• Shakti

  • 2022年06月10日 05:47

  Hi Mick O'Donnell,

  In our case chat history is getting cleared once the chat ends either because of 15 mins timeout or if either party ends the chat. Is this the expected behaviour and if yes then how can I avoid this from happening? Will user authentication solve this?

  Our goal is to make the complete chat history visible for the user.

  Thanks

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