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Retrieving records from Ticket Metrics Table
投稿日時：2021年2月02日
Hi I am trying to retrieve all records from the Ticket Metrics table. I am expecting around 85k records (Number of Ticket records). I only seem to be able to retrieve around 26K records from the Ticket Metrics table(about last 4 months of records). Is there a limitation on the number of records I can retrieve. Or are these records archived to a different table. Any insight would be much appreciated
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Greg Katechis
Hi Andrew! It sounds like this probably has to do with ticket archiving, which we outline in our documentation here. If these tickets are not archived, I would recommend reaching out to our Advocacy team directly by following the instructions in this link. As far as a workaround for this specific situation, it depends on what data you are looking for from these tickets. Some of this will be returned in other endpoints (such as created_at timestamps), but other data may only be available through a tool like Explore.
If you're not sure if a specific metric is available elsewhere, drop me a line here and I'll see what I can find!
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